DANIELA Vega
Mesa,Arizona
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Prosano Health
07.2024 - Current
- Coordinated patient care initiatives with clinical staff and management teams.
- Facilitated collection of patient feedback through surveys and interviews to inform service improvements.
- Developed educational materials to improve patient understanding of services and enhance their overall experience.
- Greeted patients upon arrival and ensured accurate completion of necessary forms to streamline check-in process.
Patient Reception Specialist
Village Medical
03.2020 - 07.2024
- Reviewed daily appointment reports for scheduling accuracy, maintained up-to-date resources for schedulers, led POD by coaching and follow-ups, trained new POD members, coordinated with trainers to develop training materials, and provided phone support as primary contact between schedulers and clinic staff.
- Executed check-in and check-out duties, ensured office cleanliness before opening, collected copays and deductibles, scanned documents into patient charts, received and processed office inventory, organized mail, and routed to appropriate recipients.
- Provided central access at Hatfield Medical Group by Village Medical
Customer Service Representative
State Farm
08.2019 - 03.2020
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with policy inquiries and claims processing.
- Educated clients on coverage options and benefits available.
- Greeted customers and handled service calls to assist clients with billing and payment inquiries.
Education
DIPLOMA -
EAST VALLEY ACADEMY
Mesa, AZ05-2019
Skills
- Medical insurance
- EMR proficient
- Appointment scheduling
- Team collaboration
- Medical terminology proficiency
- Administrative support
- Training coordination
- Effective communication
- Detail-oriented
- Problem solving
- Multitasking capacity
- Heartsaver CPR AED (CPR AED)
- Customer service and support
Certification
BLS
Languages
English
Professional
Spanish
Professional
Timeline
Patient Experience Coordinator
Prosano Health
07.2024 - Current
Patient Reception Specialist
Village Medical
03.2020 - 07.2024
Customer Service Representative
State Farm
08.2019 - 03.2020
DIPLOMA -
EAST VALLEY ACADEMY