Rian Thompson
Manhattan,Kansas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
05.2024 - Current
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Used a multi-line phone system to answer incoming calls, schedule appointments and direct calls to appropriate personnel.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
Xpress Urgent Care
05.2023 - 09.2023
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed patient registration process, confirming data accuracy and completeness.
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Answered phone calls, scheduled appointments and responded to patient inquires.
- Collaborated with healthcare providers to ensure seamless patient care.
Patient Access Supervisor
R1RCM
04.2022 - 03.2023
- Provided technical direction and support for all registration functions to maintain daily operations of department areas
- Performed registration and basic insurance verification for proper patient identification and billing purposes
- Obtained insurance card copies or validated insurance information via EMR or insurance eligibility tool
- Identified non-participating insurances or Out of Network plans; taking the necessary steps to inform both patients and physicians regarding options
- Assisted with possible account resolutions pertaining to patient balances or other account inquiries
- Maintained the staff schedule, ensuring coverage for every shift
- Provided staff counseling and education when necessary to enhance their workplace experience
Patient Access Representative/Scheduler
R1RCM
06.2011 - 04.2022
- Performed receptionist duties by answering calls to ensure positive customer, technologist and physician interactions
- Verified physician orders prior to scheduling Imaging, Cardiology and Cardiopulmonary appointments with patients and physician offices
- Assembled and disassembled patient charts or other departmental documents according to department policy; prepared documents for scanning into the EMR system
- Provided assistance with basic medical coding
- Identified payer requirements for medical necessity and pre-certification
- Verified compliance and completing screening processes for medical necessity
- Was responsible for staff training and development within the Scheduling Department
Education
High School Diploma -
Manhattan High School
Manhattan01-1998
Skills
- Scheduling Appointments
- EMR Systems
- Insurance Verification
- Medical Coding/ICD10
- Office 365/Windows
- Administrative and office support
- Teamwork
- Multitasker
- Organized and detail oriented
- Customer Service
- Medical terminology proficiency
- Critical thinking
Timeline
Patient Experience Coordinator
Aspen Dental
05.2024 - Current
Patient Service Representative
Xpress Urgent Care
05.2023 - 09.2023
Patient Access Supervisor
R1RCM
04.2022 - 03.2023
Patient Access Representative/Scheduler
R1RCM
06.2011 - 04.2022
High School Diploma -
Manhattan High School
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