Donyea Williams
Raleigh,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Experience Coordinator
Mercalis
12.2023 - Current
- Documented all call information according to standard operating procedures
- Answered questions about products and services, and other information as necessary based on customer call needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales and Design Associate
Rug and Home
12.2022 - 04.2023
- Ensured high levels of customer satisfaction through excellent sales service
- Assessed customers' needs and provided assistance and information on product features
- Welcomed customers to the store and answered their questions
- Maintained presentable conditions in assigned areas
- Actively assisted customers in the store
- Was knowledgeable on products offered and discuss available options
- Was knowledgeable on POS processes
- Cross sell products
- Team up with co-workers to ensure proper customer service
- Built productive relationships with customers
- Complied with inventory control procedures
- Suggested ways to improve sales
Customer Service Desk
Lowes
04.2022 - 06.2022
- Greeted customers, responded to questions, improved engagement with merchandise
- Operated cash registers and managed financial transactions
- Deliver excellent customer service
- Help customers find products and provide recommendations
- Help load customer merchandise
- Restock merchandise
- Answered phone calls and transferred customers to the correct department
Inside Sales
McCormick Paints
08.2021 - 11.2021
- Greeted customers, responded to questions, improved engagement with merchandise
- Operated cash registers and managed financial transactions
- Directing customers to merchandise within the store
- Superior product knowledge
- Maintained an orderly appearance throughout the sales floor
- Cross-selling products to increase purchase amounts
- Create and build strong relationships with internal and external customers
- Give details to customers on terms and conditions applicable to the rental booking
- Mixed and tinted various kinds of paints for customers
Sales Associate
The Home Depot
02.2020 - 06.2020
- Greeted customers, responded to questions, improved engagement with merchandise
- Operated cash registers and managed financial transactions
- Directing customers to merchandise within the store
- Superior product knowledge
- Maintained an orderly appearance throughout the sales floor
- Cross-selling products to increase purchase amounts
- Create and build strong relationships with internal and external customers
Marketing/Communications Specialist
AmeriCorps VISTA
08.2018 - 08.2019
- Spent one year working full-time toward improving the lives of low-income New York citizens with developmental disabilities through AmeriCorps VISTA (Volunteers in Service to America)
- Created and edited over 15 flyers/brochures used for educational and promotional purposes
- Managed email marketing, website updates, and social media channels
- Trained three staff on how to generate and schedule social media content
- Revitalized the volunteer program by creating instruction manuals and orientation materials, increasing the number of active volunteers for the organization by 50%
- Established five new local business partnerships
Associate
Tj Maxx
12.2018 - 03.2019
- Greeted customers, responded to questions, improved engagement with merchandise
- Operated cash registers and managed financial transactions
- Achieving established goals
- Directing customers to merchandise within the store
- Superior product knowledge
- Maintained an orderly appearance throughout the sales floor
- Cross-selling products to increase purchase amounts
Warehouse Associate
United Souvenir & Apparel
07.2016 - 05.2017
- Organized stocks and maintain inventory
- Inspect products for defects and damages
- Organized warehouse space
- Receive, unload and place incoming inventory items appropriately
Public Worker
South Boston Public Works
12.2015 - 01.2017
- Responsible for the operation of a variety of construction and maintenance equipment and for performing manual labor activities as needed and/or required by the Public Works Department
- Included is road maintenance, park maintenance, signage, sewer repairs and other related areas
Education
Bachelor of Science - Management
George Mason University
Fairfax, Virginia05.2021
Advanced Diploma -
Halifax County High School
South Boston, Virginia05.2016
Skills
- Healthcare knowledge
- Public Speaking
- Claims Handling and Coverage Verification
- 50 WPM Typing Speed
- Computer Literacy
- Leadership Qualities
- Teamwork and Collaboration
- Product Selling
- Documentation skills
- Outbound Calling
- Scheduling appointments
Accomplishments
- George Mason Division 1 Track & Field Athlete
- Member of the Kappa Sigma Fraternity
Timeline
Patient Experience Coordinator
Mercalis
12.2023 - Current
Sales and Design Associate
Rug and Home
12.2022 - 04.2023
Customer Service Desk
Lowes
04.2022 - 06.2022
Inside Sales
McCormick Paints
08.2021 - 11.2021
Sales Associate
The Home Depot
02.2020 - 06.2020
Associate
Tj Maxx
12.2018 - 03.2019
Marketing/Communications Specialist
AmeriCorps VISTA
08.2018 - 08.2019
Warehouse Associate
United Souvenir & Apparel
07.2016 - 05.2017
Public Worker
South Boston Public Works
12.2015 - 01.2017
Advanced Diploma -
Halifax County High School
Bachelor of Science - Management
George Mason University
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