Stephanie Glasgow
Woodward,Iowa
Overview
9
9
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
Urbandale, IA
08.2023 - Current
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained policies, procedures and services to patients.
Practicum Student
Mercy One
Ankeny, IA
07.2024 - Current
- Assisted in taking patient vital signs and medical history information.
- Collected specimens for testing according to established protocols.
- Maintained cleanliness of examination rooms between appointments.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit, and blood glucose levels.
- Administered injections, vaccinations, and medications as prescribed by a physician.
Rehab Aide
Athletico Physical Therapy
Urbandale, IA
01.2022 - 08.2023
- Cleaned equipment used during therapy sessions.
- Provided assistance to physical therapists in preparing patients for treatments and exercises.
- Performed clerical duties including scheduling appointments and answering phones.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
Crematory Operator
Hamilton's Funeral and After Life Services
Ankeny, IA
02.2016 - 09.2021
- Maintained accurate records of inventory and supplies used in the crematorium.
- Ensured compliance with all state laws regarding cremation processes and procedures.
- Conducted quality assurance checks to verify that all ashes were properly identified.
- Maintained crematorium and related equipment and released and delivered remains to designated authority.
- Cared for deceased respectfully while performing cremation processes.
- Communicated tactfully, compassionately and professionally with families and coworkers.
- Maintained a safe working environment by adhering to all safety protocols and procedures.
Education
Certificate - Medical Assisting
Mercy College of Health Sciences
Des Moines, IA10-2024
Skills
- Healthcare knowledge
- Evaluating Quality of Care
- Explaining Policy and Procedures
- Gathering Information from Patients
- Communicating to Patients and Families
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Documenting and Recording Information
- Building Rapport and Credibility
- Effective Communication
- Patient documentation
Affiliations
- Enjoy being outside
- Experienced 4H member and 4H volunteer
- Assistant horse riding instructor at Mia Barn LLC
Timeline
Practicum Student
Mercy One
07.2024 - Current
Patient Experience Coordinator
Athletico Physical Therapy
08.2023 - Current
Rehab Aide
Athletico Physical Therapy
01.2022 - 08.2023
Crematory Operator
Hamilton's Funeral and After Life Services
02.2016 - 09.2021
Certificate - Medical Assisting
Mercy College of Health Sciences