Stephanie Glasgow
Woodward,Iowa
Overview
9
9
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
Urbandale, IA
08.2023 - Current
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained policies, procedures and services to patients.
Practicum Student
Mercy One
Ankeny, IA
07.2024 - Current
- Assisted in taking patient vital signs and medical history information.
- Collected specimens for testing according to established protocols.
- Maintained cleanliness of examination rooms between appointments.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit, and blood glucose levels.
- Administered injections, vaccinations, and medications as prescribed by a physician.
Rehab Aide
Athletico Physical Therapy
Urbandale, IA
01.2022 - 08.2023
- Cleaned equipment used during therapy sessions.
- Provided assistance to physical therapists in preparing patients for treatments and exercises.
- Performed clerical duties including scheduling appointments and answering phones.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
Crematory Operator
Hamilton's Funeral and After Life Services
Ankeny, IA
02.2016 - 09.2021
- Maintained accurate records of inventory and supplies used in the crematorium.
- Ensured compliance with all state laws regarding cremation processes and procedures.
- Conducted quality assurance checks to verify that all ashes were properly identified.
- Maintained crematorium and related equipment and released and delivered remains to designated authority.
- Cared for deceased respectfully while performing cremation processes.
- Communicated tactfully, compassionately and professionally with families and coworkers.
- Maintained a safe working environment by adhering to all safety protocols and procedures.
Education
Certificate - Medical Assisting
Mercy College of Health Sciences
Des Moines, IA10-2024
Skills
- Healthcare knowledge
- Evaluating Quality of Care
- Explaining Policy and Procedures
- Gathering Information from Patients
- Communicating to Patients and Families
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Documenting and Recording Information
- Building Rapport and Credibility
- Effective Communication
- Patient documentation
Affiliations
- Enjoy being outside
- Experienced 4H member and 4H volunteer
- Assistant horse riding instructor at Mia Barn LLC
Timeline
Practicum Student
Mercy One
07.2024 - Current
Patient Experience Coordinator
Athletico Physical Therapy
08.2023 - Current
Rehab Aide
Athletico Physical Therapy
01.2022 - 08.2023
Crematory Operator
Hamilton's Funeral and After Life Services
02.2016 - 09.2021
Certificate - Medical Assisting
Mercy College of Health Sciences
Similar Profiles
ALINA DOMINICALINA DOMINIC
Rehab Aide at Athletico Physical TherapyRehab Aide at Athletico Physical Therapy
Kelli CourtoisKelli Courtois
Clinic Manager/Physical Therapist at Athletico Physical TherapyClinic Manager/Physical Therapist at Athletico Physical Therapy
Grayson WeiblGrayson Weibl
Hands-On Clinical Observer at Pivot/Athletico Physical TherapyHands-On Clinical Observer at Pivot/Athletico Physical Therapy
Brenda ArrezBrenda Arrez
Rehabilitation Aide at Athletico Physical TherapyRehabilitation Aide at Athletico Physical Therapy
Louann NajeraLouann Najera
Probation and Parole Officer II at Iowa 5th Judicial District Department of CorrectionsProbation and Parole Officer II at Iowa 5th Judicial District Department of Corrections