Mia Jimenez Santiago
Winter Park,FL
Summary
Personable and empathetic, bringing strong organizational and communication skills. Possesses foundational knowledge in healthcare processes and customer service, with skills in conflict resolution and data management. Dedicated to enhancing patient satisfaction and improving overall patient experiences. Offering excellent interpersonal abilities and keen interest in healthcare environments, eager to learn and develop in this field.
Overview
3
3
years of professional experience
Work History
Patient Experience Coordinator
Serenity Mental Health Center
05.2025 - Current
- Developed educational materials to inform patients about treatment options and facility resources.
- Streamlined communication between patients, families, and healthcare providers to foster trust and collaboration.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Developed and implemented patient experience strategies for enhanced quality of care.
Service Specialist/Crew Trainer
Chick Fil A
05.2023 - 09.2025
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Trained new team members on operational procedures and customer engagement strategies.
- Collaborated with team to maintain cleanliness and organization in high-volume environment.
- Implemented process improvements that enhanced order accuracy and speed of service.
Education
High School Diploma -
Winter Park High School
Winter ParkAssociate of Arts - Psychology
Valencia College
Orlando, FL05-2028
Certificate - Clinical Medical Assistant
Medical Assistant Program
Orlando12-2025
Skills
- Leadership qualities
- Organizational skills
- Medical terminology proficiency
- Calm and effective under pressure
- Adaptability and flexibility
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Experience Coordinator
Serenity Mental Health Center
05.2025 - Current
Service Specialist/Crew Trainer
Chick Fil A
05.2023 - 09.2025
High School Diploma -
Winter Park High School
Associate of Arts - Psychology
Valencia College
Certificate - Clinical Medical Assistant
Medical Assistant Program