Russell Juan
Tucson,AZ
Summary
Dedicated Patient Experience Coordinator skilled in enhancing patient care and satisfaction through effective communication and teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Tohono O'odham Nation Health Care
Sells, AZ
04.2025 - Current
- Coordinated patient care initiatives to enhance service delivery and satisfaction.
- Assisted in developing patient feedback mechanisms to improve healthcare services.
- Facilitated communication between patients and healthcare providers for optimal care pathways.
- Effective deescalation techniques to manage distressed patients.
- Presented during new employee orientation.
Human Resources Specialist
Tohono O'odham Nation Health Care
Sells, AZ
03.2019 - 04.2025
- Developed and implemented recruitment strategies to attract diverse talent pools.
- Conducted employee onboarding and training programs to enhance workforce integration.
- Managed employee relations issues, fostering a positive workplace environment.
- Streamlined HR processes, improving efficiency in personnel record management.
- Facilitated new employee orientation.
- Counseled applicants and employees requesting information concerning employment opportunities.
Wellness Case Manager
Tucson Indian Center
Tucson, AZ
03.2017 - 03.2019
- Coordinated case management plans to address client needs and facilitate access to resources.
- Conducted comprehensive assessments to identify barriers and develop individualized service plans.
- Collaborated with community organizations to enhance service delivery and client support networks.
- Monitored client progress, adjusting interventions as necessary to ensure positive outcomes.
- Successfully completed Medicine Wheel & 12 Step Training Program (White Bison) to facilitate support groups.
- Provided customer service information to staff and community.
Native American Student Advisor
Sunnyside Unified School District
Tucson, AZ
07.2011 - 03.2017
- Provided academic advising to students, fostering personal and educational growth.
- Developed individualized education plans, aligning student goals with district resources.
- Facilitated workshops on college readiness and career planning for diverse student populations.
- Collaborated with faculty to enhance student engagement and retention strategies.
- Point of contact for parent inquiries, grievances in resolving issues.
- Conducted investigations into student/parent complaints regarding allegations of misconduct, or school violations.
- Development of student programs, initiatives, and activities to promote student culture and morale.
Education
Bachelor of Arts - Secondary Education
University of Arizona
Tucson, AZ05-2027
Associate of Arts - General Studies
Pima Community College
Tucson, AZ05-2023
Skills
- Leadership qualities
- Healthcare
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
- Excellent communication
- Caring and empathetic
- Knowledge of Tohono O'odham culture, customs and traditions
Certification
- Tribal Human Resources Professional (THRP)
Timeline
Patient Experience Coordinator
Tohono O'odham Nation Health Care
04.2025 - Current
Human Resources Specialist
Tohono O'odham Nation Health Care
03.2019 - 04.2025
Wellness Case Manager
Tucson Indian Center
03.2017 - 03.2019
Native American Student Advisor
Sunnyside Unified School District
07.2011 - 03.2017
Bachelor of Arts - Secondary Education
University of Arizona
Associate of Arts - General Studies
Pima Community College