Alyson Gilliam
Central Islip,NY
Summary
Empathetic and dynamic individual with hands-on experience in private-practice psychology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and practicing inclusivity in the field of psychology.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Assistant Manager
Sunrise Counseling Center
07.2020 - Current
- Maintain AR records to ensure aging is up to date, credits and collections are applied, and miscellaneous differences are cleared
- Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
- Gather and verify invoices for appropriate documentation prior to payment
- Handle the verification of insurance benefits for patients to ensure coverage for required procedures
- Review insurance claims post-submission to ensure proper payment and rectify matters in which a claim was not processed for payment
- Data entry of benefits and documentation of insurance benefits in an accurate manner
- Resolve client complaints or answer clients’ questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Lead Cashier
Lemarc’s Hallmark
09.2019 - 03.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Count money at the beginning and closing of shifts to ensure that amounts are correct and that there is adequate change
- Receive payments by cash, check, or credit/debit cards
- Issue receipts, refunds, credits, or change due to customers.
Sales Associate
Victoria’s Secret
02.2019 - 08.2019
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding returns and exchanges, and security practices
- Ticket, arrange, and display merchandise to promote sales.
Education
Smith College
Northampton, MA 09.2016 - 05.2016
Suffolk County Community College
BRENTWOOD, NY09.2024
Skills
- Extensive Medicare and commercial insurance experience
- No Fault & EAP billing and coding
- Quickbooks
- Strong grasp of claim processing rules and guidelines
- Knowledge of CPT and ICD-10 codes and proficiency in electronic claims submission (CMS-1500)
- Microsoft Office (Excel, Word, etc)
- Strong customer relations
- Complex problem solving
- Multi-line phone talent
- Excellent communication skills
Timeline
Accounts Receivable Assistant Manager
Sunrise Counseling Center
07.2020 - Current
Lead Cashier
Lemarc’s Hallmark
09.2019 - 03.2020
Sales Associate
Victoria’s Secret
02.2019 - 08.2019
Smith College
09.2016 - 05.2016
Suffolk County Community College
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