Heather N Neese
Troy,MO
Summary
Experienced with invoice processing, payment tracking, and account reconciliation. Utilizes effective communication and negotiation skills to expedite collections and resolve discrepancies. Knowledge of financial systems and reporting, ensuring accurate and timely financial data management.
Professional with strong background in accounts management, adept at managing billing and collections processes to ensure timely payments. Skilled in resolving discrepancies, maintaining accurate records, and utilizing accounting software. Known for collaborative approach, adaptability to changing needs, and consistent delivery of results. Reliable team player with focus on efficiency and effectiveness in achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Allstate- LSP/Customer Service Rep/ Accts Receivable- business to consumer
Stender and Associates LLC
Chesterfield, MO
09.2025 - Current
Accounts Receivable Representative- business to business (corporate) focus
Unifirst First Aid + Safety
Earth City, MO
09.2024 - 09.2025
Insurance Specialist- LTC, Cancer, Dental, other specialties
Colonial Life Insurance Company
St. Louis, MO
03.2021 - 11.2024
Revenue Cycle/AR Representative BH claims denials for Medicaid/commercial carriers
MediRevv/ Tegria Corp.
Remote, IA
09.2022 - 12.2022
Patient Registration Coordinator- Health insurance verification, approval, denials
New Season Treatment Center
St. Charles, MO
05.2022 - 08.2022
Insurance Agent- Medicare Specialist
Coverance Insurance Solutions Inc
Remote, CA
08.2021 - 11.2021
Allstate- LSP/Customer Service Rep
Stender and Associates LLC
Chesterfield, MO
09.2020 - 02.2021
Receptionist/Billing– Front Desk insurance referrals, verification, payment collection
Chesterfield Valley Dermatology
Chesterfield, MO
05.2020 - 08.2020
Education
Bachelors in Applied Management - Administration
Missouri Baptist University
Saint Louis, MO08-2018
Associate of Applied Science - Business Administration
Missouri Baptist University
Saint Louis, MO05-2017
Skills
- Extensive Medicare/Medicaid knowledge
- Excellent at problem solving/analytics with proven results
- Expert call center/telephonic customer service experience in high volume setting
- Expert Microsoft Office 365 Suite-Word, Excel, Power Point, Outlook
- Understanding and knowledge of CPT/DX codes, forms 1500/UB-04
- Extensive health insurance verification/claims/denial/review/reconciliation/appeals/follow up experience emphasis in Behavioral Health, Dermatology and opioid addition
- Exceptional attention to detail and accuracy
- Proficient knowledge of the EPIC, Sage 100, Waystar, Medisoft, Missouri Medicaid and other state Medicaid portals, commercial insurances
- Receive open accounts for collection efforts, resolving billing issues with past due customers
- Make outbound collection calls in a professional manner while keeping and improving customer relations
- Collect customer payments
- Identify issues attributing to account delinquency and discuss with management, if needed
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- Evaluate Cash Sales accounts
- Update customer information including purchase order numbers, contact names, credit card information, phone numbers, and any other pertinent information required to collect on accounts
Certification
Missouri Department of Insurance Licenses- Property&Casualty; Life, Accident, Health and Sickness
Timeline
Allstate- LSP/Customer Service Rep/ Accts Receivable- business to consumer
Stender and Associates LLC
09.2025 - Current
Accounts Receivable Representative- business to business (corporate) focus
Unifirst First Aid + Safety
09.2024 - 09.2025
Revenue Cycle/AR Representative BH claims denials for Medicaid/commercial carriers
MediRevv/ Tegria Corp.
09.2022 - 12.2022
Patient Registration Coordinator- Health insurance verification, approval, denials
New Season Treatment Center
05.2022 - 08.2022
Insurance Agent- Medicare Specialist
Coverance Insurance Solutions Inc
08.2021 - 11.2021
Insurance Specialist- LTC, Cancer, Dental, other specialties
Colonial Life Insurance Company
03.2021 - 11.2024
Allstate- LSP/Customer Service Rep
Stender and Associates LLC
09.2020 - 02.2021
Receptionist/Billing– Front Desk insurance referrals, verification, payment collection
Chesterfield Valley Dermatology
05.2020 - 08.2020
Bachelors in Applied Management - Administration
Missouri Baptist University
Associate of Applied Science - Business Administration
Missouri Baptist University