Alyson Hall
Medical Coder
South Mills,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Fire Water and Mold Mitigator
ServiceMaster
11.2015 - 08.2017
- Adhered to EPA and OSHA regulations.
- Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction.
- Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
- Carried out day-to-day duties accurately and efficiently.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled 10-20 Customer calls a day to address customer inquiries and concerns.
Customer Service Representative
Zoots Drycleaners
01.2012 - 07.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Boatswain's Mate
US Navy
01.2005 - 03.2011
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Directed ship navigation and route preparation.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Adhered to laws and regulations based on voyage locations.
- Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Maintained boat logs and oversaw cargo storage on or below decks, securing items and protecting products from damage or loss.
- Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
Education
High School Diploma -
Northwest Guilford High School
Greensboro, NC 06.2002 - 06.2002
Certified Coding Specialist Certificate Program - Medical Billing And Coding
DeVry University
Villa Park, IL 11.2022 - Current
Skills
3M Encoder experience
Data Entry
AHIMA Member
Multitasking Abilities
ICD-10-CM Experience
ICD-10-PCS Experience
CPT Experience
Certification
CCA - Certified Coding Associate
Timeline
CCS - Certified Coding Specialist
11-2023
CCA - Certified Coding Associate
10-2023
Certified Coding Specialist Certificate Program - Medical Billing And Coding
DeVry University
11.2022 - Current
Fire Water and Mold Mitigator
ServiceMaster
11.2015 - 08.2017
Customer Service Representative
Zoots Drycleaners
01.2012 - 07.2014
Boatswain's Mate
US Navy
01.2005 - 03.2011
High School Diploma -
Northwest Guilford High School
06.2002 - 06.2002