Dedicated professional with a strong background in various industries, aiming to apply expertise in a new and challenging position.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Branch Manager
Advance Financial
Union City, TN
01.2022 - 09.2026
Managed fast-paced environment by handling phone calls, selling money orders, processing Western Union and Netspend transactions, and completing loan applications.
Acquired cash handling skills while managing transactions. Balanced cash drawer at the end of shift and recorded daily transactions in the company's computer system.
Recorded daily accounts receivable, analyzed P&L reports, and established monthly performance goals.
Delivered exceptional customer service by actively listening to concerns and providing accurate answers.
Used Microsoft Word, Sheets, and Excel daily.
Lead Med Tech
Ellery Arbor Memory Care
Colleyville, TX
10.2014 - 12.2021
Administered medication to memory care residents and documented on electronic MAR to ensure accurate medication management.
Assisted residents with daily living activities in memory care unit to promote independence and enhance quality of life.
Reported changes in resident condition to nurse, family, and doctor.
Organized and filed paperwork into appropriate patient charts, maintaining accurate records for nurse reference.
Education
Diploma - Insurance Billing and Coding Specialist
Herzing University
Akron, OH
01-2023
High School -
Greensburg-Salem High School
Greensburg, PA
01-2007
Skills
Loan processing
Cash handling
P&L reporting
Customer relationship management
MS Office, Sheets, and Excel proficiency
Code validation skills
Use of ICD-10, CPT, and HCPCS Codes
3M Encoder experience
Certification
Certified Billing and Coding Specialist (CBCS) Certification #: D5C8L4G5