Alyson Motley
Premier Family Care
Albertville,AL
9
years of professional experience
Dedicated Front Desk Medical Receptionist with 6+ years of experience managing multi-line phone systems and optimizing appointment scheduling. Reducing patient wait times by over 10% through efficient training and scheduling. Skilled in EMR management, patient communication, HIPPA, and customer service. I am committed to enhancing patient’s experiences and operational efficiency through proactive problem-solving and strong organizational skills.
Work History
Front Desk Lead/Manager
6 Years 7 Months- Assisted in training and scheduling daily shifts for reception and front office team members.
- Performed basic bookkeeping tasks, generated reports, sorted mail, and monitored departmental budgets.
- Onboarding new employees for the front position, doing all state required tasks, managing hours for all front staff employees.
- Welcomed patients at check-in, collected insurance information and copays, and finalized the process at check-out with follow-up appointment scheduling.
Admitting Clerk
1 Year- Determined charges and collected copayments
- Checked patients information and insurance coverage
- Completed registrations for laboratory work, surgical procedures, and radiology
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Coordinated patient paperwork and charts
Traffic Manager
1 Year- Balanced and assigned workloads to graphic designs, productions artists, and administrative staff in order to achieve deadlines
- Automated document tracking and data collection for efficiency
- Monitored usages of hours and funds against budget projections
Education
High School Diploma
Skills
Team leadership and training
Conflict resolution
Multiple EMR systems
Microsoft
and Quickbooks
Clear Communication
Calendar and schedule management
Team oriented
Timeline
Front Desk Lead/Manager
Premier Family Care
01.2020 - CurrentRead More
Admitting Clerk
Marshall Medical Centers
01.2019 - 01.2020Read More
Traffic Manager
Cumulus Media
01.2018 - 01.2019Read More
Douglas High School
High School Diploma
Read More