Oscar Martinez
Arlington,US
Summary
Dynamic Service Center Manager with a proven track record at R&L Carriers, recognized for enhancing operational efficiency and achieving President’s Club status. Expert in safety management and employee development, leveraging strong leadership and performance metrics analysis to drive team success
Overview
30
30
years of professional experience
Work History
Service Center Manager DLS
R&L Carriers
Dallas, Texas
02.2019 - 03.2026
- Managed outbound operations, ensuring a safe work environment, optimal staffing, and damage-free freight delivery while achieving on-time departures.
- Inbound: Promoting and providing a safe work environment for all employees, day to day staffing for optimal production. Ensuring damage free freight loading and the correct sequence loading of all routes. Providing timely route closings so that freight could deliver quickly.
- Dispatch: Promoting and providing a safe work environment for all employees, day to day staffing for optimal production. Ensuring all customer pickups are done in a safe and timely manner. Developing employees on how to provide Great customer service.
- Oversaw day-to-day terminal operations, ensuring adherence to safety protocols.
- Ensured a safe work environment for employees through coaching and training on safety best practices.
- Motivated employees to achieve their potential while aligning team efforts with company metrics.
- Delegate daily responsibilities and tasks to Operation Managers, Supervisors, and to all employees. Holding employees accountable for performance.
- Earned President’s Club honors in 2024 and 2025, showcasing exceptional operational contributions.
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw team performance, providing mentorship and training to enhance skills and productivity.
Operations Manager
Estes Express Lines
09.2016 - 09.2018
- In charge of the day-to-day operations of the terminal, P&L, and Safety.
- Promoted safe work environment and managed day-to-day staffing for optimal production, ensuring damage-free freight delivery while maintaining trailer utilization above company goals and achieving on-time outbound departures.
- Inbound: Promoting and providing a safe work environment for all employees, day to day staffing for optimal production. Ensuring damage free freight loading and the correct sequence loading of all routes. Providing timely route closings so that freight could deliver quickly.
- Dispatch: Promoting and providing a safe work environment for all employees, day to day staffing for optimal production. Ensuring all customer pickups are done in a safe and timely manner. Developing employees on how to provide Great customer service.
- Delegated daily responsibilities and held employees accountable for performance, managing hiring and terminations.
- Motivated employees to reach their potential, resulting in improved performance against company metrics.
- Provide employees development with manageable timing tables to advance their careers or to make them more proficient.
Pickup & Delivery Supervisor
Old Dominion Freight Lines
07.2014 - 06.2016
- Dispatched staff, promoted safe work environment, staffed day-to-day operations for optimal production, ensured timely and safe customer pickups, developed drivers in delivering great customer service, and strategically placed drivers in high-demand pickup areas.
- Motivated employees to reach potential by aligning efforts with company goals and metrics.
- Facilitated employee development through manageable timetables for career advancement and enhanced proficiency.
- Delegate daily responsibilities and tasks to all employees.
Freight Operations Supervisor
Con-Way Freight
03.2010 - 06.2014
- Managed outbound operations by ensuring safe work environment, overseeing daily staffing for optimal production, and directing team to deliver damage-free freight while achieving trailer utilization goals and maintaining on-time departures.
- Oversaw dispatch operations by ensuring safe and timely customer pickups, staffing for optimal production, developing DSRs for enhanced customer service, and strategically positioning DSRs in high-demand pickup areas.
- Inbound: Promoting and providing a safe work environment for all employees, day to day staffing for optimal production. Ensuring damage free freight loading and the correct sequence loading of all routes. Providing timely route closings so that freight could deliver quickly.
- Motivated employees to reach potential by promoting company goals and metrics, encouraging associates to meet or exceed performance standards.
- Provide employee development with manageable timetables to advance their careers or to make them more proficient.
- Delegate daily responsibilities and tasks to all employees.
- Team Member of a Bronze Certified Lean Service Center
Production Manager
Healy Contracting
01.2009 - 06.2010
- Managed sub-contractors and scheduled jobs, ensuring quality work delivered on time.
- Motivated associates to achieve potential and meet company goals through performance metrics.
- Developed associates with structured timelines for career advancement and skill proficiency.
- Delegated daily tasks to supervisors and associates.
- Primary Responsibilities; Provide Outstanding Customer Service, Assess customer concerns and present solutions.
Store Operation Manager
The Home Depot Company
09.2004 - 10.2008
- Managed Store Operation Departments; Receiving, Freight Team, Book Keeping, Computer Room, Pro-Sales, Tool Rental, Special Services, Front End (Cashiers & Lot Associates).
- Primary Responsibilities; Provide Outstanding Customer Service, assess customer concerns and present solutions.
- Motivated associates to achieve potential and meet company sales and metric goals.
- Ensure that all store departments follow company processes (Safety, Merchandising, and Operational).
- Delegate daily responsibilities and tasks for Department Supervisors and Store Associates.
- Developed supervisors and associates with manageable timetables for career advancement and increased proficiency.
- Inventory Captain; Managed the annual Store Inventory process. Ensure that all store products is properly tagged.
- Controlled store expenses by reconciling PNL and resolving discrepancies, contributing to store profitability.
Receiving Manager
The Home Depot Company
10.2003 - 09.2004
- Led a team of seven associates to ensure operational efficiency.
- Ensured safe work environment while fostering associate development.
- Managed receiving operations for merchandise deliveries and inventory control.
- Trained and supervised team members in safety procedures and best practices.
- Coordinated with vendors to ensure timely delivery of products to the store.
Return To Vendor/ Receiving Associate
The Home Depot Company
01.2003 - 10.2003
- Returned defective products to the proper vendors, secured appropriate credit from vendors, and detailed the receipt of small packages and pallets of products.
- Managed vendor relationships to ensure timely product deliveries.
- Coordinated inventory levels to maintain stock availability.
- Assisted in training new vendors on company policies and procedures.
Sales Associate
The Home Depot Company
10.1999 - 01.2003
- Delivered exceptional customer service, maintained clear department signage, and enhanced product knowledge for team and customers.
- Assisted customers with product selection and home improvement advice.
- Maintained organized inventory and restocked shelves efficiently.
- Operated point-of-sale systems for customer transactions.
Warehouse Supervisor
The Home Depot Company
04.1996 - 10.1999
- Supervised twenty-five associates, fostering a collaborative team environment.
- Maintained safe work environment, developed associates, ensured accurate paperwork for shipping and receiving, coordinated timely deliveries, and oversaw overall warehouse operations.
- Supervised daily warehouse operations to ensure efficient workflow and safety compliance.
- Trained new staff on equipment usage and safety protocols for optimal performance.
- Managed inventory levels and organized stock to maximize space utilization effectively.
Second Shift Supervisor
The Home Depot Company
09.1996 - 04.1997
- Managed a team of ten associates to achieve project goals.
- Ensured adherence to safety processes, facilitated associate development, conducted annual reviews, accurately received products, and maintained optimal product levels.
- Supervised team operations during second shift to ensure efficient workflow.
- Coordinated training for new associates to enhance team skills and performance.
- Implemented safety protocols to maintain a secure work environment for staff.
Order puller
The Home Depot Company
03.1996 - 09.1996
- Loaded products onto flatbed trailers for HD stores, ensuring safe transport.
- Pulled and organized merchandise for customer orders efficiently.
- Operated warehouse equipment to retrieve products safely.
- Maintained accurate inventory records for efficient stock management.
Education
Develop Greatness Workshop -
Franklin Covey
Dallas, TX01-2005
Assistant Manager Sure Start -
The Home Depot
Dallas, TX01-2004
High School Diploma -
Valle Lindo HS
El Monte, Ca01-1994
Skills
- Operational compliance
- Supply chain management
- Operations oversight
- Process optimization
- Metrics analysis
- Customer service and relations
- Employee training
- Staff training
- Staff allocation strategies
- Team leadership training
- Team motivation strategies
- Time management practices
- Task prioritization
- Adaptability to change
- Effective communication skills
- Problem solving techniques
- Conflict resolution strategies
- Microsoft Office Suite
- Word and Excel
- PowerPoint and OneNote
Community Service
- Kaboom Builds, DFW Area, Assisted with playground builds for under privileged city neighborhoods.
- Habitat For Humanity, DFW Area, Assisted with the building of houses for under privileged people.
Timeline
Service Center Manager DLS
R&L Carriers
02.2019 - 03.2026
Operations Manager
Estes Express Lines
09.2016 - 09.2018
Pickup & Delivery Supervisor
Old Dominion Freight Lines
07.2014 - 06.2016
Freight Operations Supervisor
Con-Way Freight
03.2010 - 06.2014
Production Manager
Healy Contracting
01.2009 - 06.2010
Store Operation Manager
The Home Depot Company
09.2004 - 10.2008
Receiving Manager
The Home Depot Company
10.2003 - 09.2004
Return To Vendor/ Receiving Associate
The Home Depot Company
01.2003 - 10.2003
Sales Associate
The Home Depot Company
10.1999 - 01.2003
Second Shift Supervisor
The Home Depot Company
09.1996 - 04.1997
Warehouse Supervisor
The Home Depot Company
04.1996 - 10.1999
Order puller
The Home Depot Company
03.1996 - 09.1996
High School Diploma -
Valle Lindo HS
Assistant Manager Sure Start -
The Home Depot
Develop Greatness Workshop -
Franklin Covey