Gary "Alex"ander Martin
Arlington
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams. I am a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience and giving coworkers strong support and guidance to success.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store Manager
RaceTrac Petroleum, Inc.
Arlington
02.2019 - Current
- Managed daily operations of convenience store and fuel station.
- Supervised team of sales associates and ensured customer satisfaction.
- Implemented inventory control procedures to maintain stock levels.
- Trained new employees on company policies and customer service standards.
- Ensured compliance with safety regulations and operational guidelines.
- Resolved customer complaints effectively to promote loyalty and retention.
- Monitored financial transactions for accuracy and accountability.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Bartender/Server/Trainer
Rockfish Seafood & Grill
Arlington
01.2016 - 01.2019
- Crafted custom cocktails and beverages for diverse clientele at a busy seafood grill.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, building rapport with guests to enhance dining experience.
- Monitored inventory levels, ordering supplies as needed to maintain bar operations smoothly.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Lead Server/Trainer
Cheddar's Scratch Kitchen
Arlington
01.2014 - 01.2016
- Was front of house lead server/trainer for over 1 year and back of house lead server/trainer for 1 year.
- Earned both premiums privileges to take large parties alone as well as take extras tables when staffing was light or business was busier than expected.
- Trained new servers on restaurant procedures and customer service standards.
- Collaborated with management to identify areas for training improvement.
- Mentored junior staff on effective communication and teamwork practices.
- Implemented best practices for food safety and hygiene in training programs.
- Identified opportunities for process improvements that could enhance server efficiency.
- Provided support during peak times when additional staff was needed at restaurants.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Barback/Cook
CENTRO CANTINA
Ybor City
01.2010 - 01.2012
- Barback and cook for busy Tex Mex tequila daiquiri bar on entertainment strip in downtown Tampa. I was responsible for supporting the needs of the bartender such as getting ice, getting supplies and refilling product stock. I also was responsible for cooking nachos and tacos style food for the entire bar/restaurant. I also had to prepare batches for and maintain daiquiri machines. I also substituted as security and monitored the entrance and checked identification.
Store Manager
Q-ZAR Laser Tag
Tampa
01.2004 - 01.2012
- Managed daily operations and ensured compliance with company policies.
- Trained and developed team members to enhance customer service skills.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented promotional strategies to increase store visibility and sales.
- Monitored financial performance and managed budgetary constraints effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Roofer
Reyes Roofing
Tampa
01.2003 - 01.2006
- Installed roofing materials on residential properties with precision and care.
- Conducted routine inspections to identify damage and recommend repairs.
- Collaborated with team members to ensure project deadlines were met efficiently.
- Operated tools such as nail guns, saws, and ladders safely and effectively.
- Maintained a clean and organized worksite to promote safety and efficiency.
- Communicated effectively with clients to address concerns and provide updates.
- Removed old roof coverings in preparation for new installations.
- Climbed ladders and scaffolding to reach roofs for inspection, repair, or installation.
- Installed underlayment, shingles, metal roofing systems, and other materials to construct roofs.
- Measured and cut materials according to specifications with hand tools such as hammers, saws, chisels.
- Loaded and unloaded trucks with building materials required for each job site.
- Assisted in loading debris from tear-off projects onto dumpsters or trucks.
- Participated in all phases and types of commercial roofing.
- Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
- Completed paperwork related to job applications including timesheets and invoices.
- Maintained accurate records of completed jobs including measurements and material used.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
Education
High school diploma -
Center academy
Lutz, FL 09.2001 - 01.2004
Massage Therapy - Technical school
Florida Metropolitan University
Tampa, FL 03.2005 -
Skills
- Guest Services
- Culinary experience
- Regulatory compliance
- Sales transaction processing
- Maintenance
- Microsoft Word
- Complaint handling
- Bar
- Supervising Experience
- Team development
- Event coordination
- Cost control
- Profit & Loss
- Food safety management
- Financial operations
- Accounting software
- Vendor negotiation
- Management
- Staff training
- Receiving shipments
- Customer service
- Merchandising
- Forecasting
- Upselling
- Bar management
- Events management
- Recruiting
- Store management
- Data entry
- Order entry
- POS
- Event marketing
- Time management
- Managing budgets in a finance role
- Vendor relationship management
- POS systems
- Problem solving
- Beverage sales
- Improving operational efficiency
- Loss Prevention
- Retail Management
- Administrative Experience
- Clear language communication
- Staff scheduling
- Sales Management
- Customer relationship building
- Accounting
- Sales team management
- Reservation systems
- Food & beverage industry
- Schedule management
- Microsoft Office
- Safety regulations
- Retail Sales
- Inventory control
- Profit & Loss statement
- Restaurant experience
- Kitchen management
- Shift Management
- Vendor relationship building
- Logistics inventory management
- Pricing
- Financial management
- Planograms
- Workplace health and safety regulatory compliance
- Outdoor work
- Team motivation
- Phone communication
- Food ordering
- Quality control
- Client invoicing
- Hospitality
- Purchasing
- Casual dining experience
- Financial analysis
- Employment & labor law
- Conflict management
- Quick service & fast food management
- Customer communication
- Leadership
- Employee evaluation
- Negotiation
- Kitchen Experience
- Assistant Manager Experience
- Productivity software
- Financial operations management
- Organizational budget management
- Store Management Experience
- Microsoft Outlook
- Nightclub
- Computer skills
- Payroll
- Heavy lifting
- Cash Handling
- Wine knowledge
- Organizational skills
- Sales
- Customer relationship management
- Guest relations
- Budget management
- Computer operation
- Payroll processing
- HR legal compliance
- Inventory management
- Team leadership
- Operational compliance
- Process improvement
- Conflict resolution
- Analytical thinking
- Effective communication
- Strategic thinker
- Staff management
- Leading staff meetings
- Operations
- Team leadership and coaching
- Shift checklists
- Retail inventory management
- Outstanding communication skills
- Leadership development
- Mathematical aptitude
- Multitasking and organization
- Verbal and written communication
- Expense tracking
- Store displays
- Vendor management
- Cash management
- Work Planning and Prioritization
- Culture development
- Employee supervision and motivation
- Operational efficiency
- Documentation and reporting
- Accurate money handling
- Loss prevention procedures
- Goals and performance
- Staff performance improvement
- Inventory oversight
- Policies and procedures
- Employee scheduling
Certification
- Driver's License
- TABC Certification
- Massage Therapy License
- ServSafe Texas, 02/01/30
Languages
English
Timeline
Store Manager
RaceTrac Petroleum, Inc.
02.2019 - Current
Bartender/Server/Trainer
Rockfish Seafood & Grill
01.2016 - 01.2019
Lead Server/Trainer
Cheddar's Scratch Kitchen
01.2014 - 01.2016
Barback/Cook
CENTRO CANTINA
01.2010 - 01.2012
Massage Therapy - Technical school
Florida Metropolitan University
03.2005 -
Store Manager
Q-ZAR Laser Tag
01.2004 - 01.2012
Roofer
Reyes Roofing
01.2003 - 01.2006
High school diploma -
Center academy
09.2001 - 01.2004