Marshall Heriford
Urbana,IL
Summary
Dynamic operations management professional with over 40 years of experience in the hospitality and service industries, including renowned brands such as IHG, Choice, Wyndham, and Hilton. Proven expertise in enhancing operational efficiency across diverse restaurant chains including Denny's, Perkins, and Chili's, supported by a strong foundation in property management, sales, and finance. Recognized for an innovative approach and a proactive attitude that fosters team leadership and customer service excellence. Strategic thinker with a consistent track record of achieving sales targets while maintaining high standards in store presentation, adaptable to meet organizational needs.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
Urbana, IL
01.2024 - Current
- I oversee the operations of a retail giant. Store operations, sales, employee supervision and operation. Have successfully rebuilt this store operation.
Kitchen Manager
Bickford Senior Living
Champaign, IL
02.2022 - 03.2023
- I accepted a position as a Kitchen Manager overseeing all culinary aspects in a Senior Living facility.
- I left the position, due to the lack of support and ability to staff, accordingly, and working 80+ hours a week.
Restaurant Manager
Aggressive Developments
Forsyth, IL
05.2021 - 03.2022
- My primary job was post pandemic and to go into troubled restaurants and recover the operation.
Hospitality Manager
Multiple
Springfield, IL
10.1984 - 05.2021
- I have held several positions in management in Hotels & Restaurants. Holding management positions for such organizations, as Holiday Inn Hotels, Hilton Hotels, Howard Johnson Hotels, Sheraton Hotels, and Choice Hotels, as well as some independents.
- As far as Restaurants I have worked are Chi Chi's as early as the 80's -90's, Dennys, IHOP, Perkins brands, O'Charleys, Chili's, Olive Garden & KFC. I have also worked with an array of independent restaurants as well.
- For Travel & Tourism, I have worked and continue to work as an Independent travel agent. My experience was learned from Liberty Travel & GoGo Worldwide. I maintain these credentials and am constantly staying abreast of the travel market.
Education
High school or equivalent - Education
Lanphier High School
Springfield, IL06-1986
Skills
- Business Development
- Data Entry
- Marketing
- Payroll
- Sales (10 years)
- Quickbooks
- Outlook
- Excel
- Salesforce
- Accounting
- Photoshop
- Food Service
- Customer Service
- Computer Literacy
- Property Management
- Restaurant Experience
- Management Experience
- Budget
- Training
- Retail sales
- Word
- Powerpoint
- Restaurant Management
- CRM Software
- Profit & Loss
- Office Management
- Operations Management
- Financial Report Writing
- Accounts Receivable
- Budgeting
- Event Planning (10 years)
- Project Management
- Account Management
- Bookkeeping
- Merchandising
- Pricing
- Sales Management
- Recruiting
- Research
- Guest Services
- Human Resources
- Purchasing
- Leadership
- Conflict management
- Courier
- Negotiation
- Forecasting
- Communication skills
- Microsoft Excel
- Microsoft Word
- English
- Aloha POS
- Inventory control
- Serving
- Food safety
- Culinary experience
- Micros POS
- Food preparation
- Cooking
- Property management
- Hospitality
- Accounts receivable
- Supervising experience
- Office management
- Sales management
- Guest services
- Project management
- Profit & loss
- Kitchen management
- Restaurant experience
- Upselling
- Events management
- Customer service
- Employment & labor law
- Hospitality Management
- Catering
- Staff training and development
- Health and safety compliance
- Guest relations management
- Employee scheduling
Accomplishments
- Exceeded monthly store sales goals 16 months in a row.
- Recruited 3 successful new managers within one year.
Certification
- Food Service Sanitation Manager August 2019 to August 2024
- First Aid Certification
- Food Handler Certification
- Driver's License
- ServSafe
Languages
English
Timeline
Store Manager
Dollar General
01.2024 - Current
Kitchen Manager
Bickford Senior Living
02.2022 - 03.2023
Restaurant Manager
Aggressive Developments
05.2021 - 03.2022
Hospitality Manager
Multiple
10.1984 - 05.2021
High school or equivalent - Education
Lanphier High School
Assessments
- General manager (hospitality) — Proficient July 2020
- Solving group scheduling problems and reading and interpreting P&L statements
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.