Courtney Salazar
Management
Oroville,Ca
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Oreilly Auto Parts
Yuba City
01.2014 - 02.2024
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
Education
High School Diploma - General Ed
Las Plumas High School
Oroville, CA04.2010
Skills
- Store Merchandising
- Project Management
- Merchandise planning
- Teamwork and Collaboration
- Special Events
- Delegating Work
- Hiring and Onboarding
- Records Organization and Management
- Management Team Building
- Sales Promotions
- Training and mentoring
- Financial Management
- Employee Development
- Cost Control
- Effective leader
- Store operations
- Database Maintenance
- Staff Development
- Revenue Growth
- Employee Motivation
- Multitasking and Organization
- Team Development
- Advertising and marketing
- Goal Setting
- Cost Reduction
- Desktops, Laptops, and Mobile Devices
- Sales Strategies
- Strategic Planning
- Product Promotion
- Recruitment and hiring
- Inventory Tracking and Management
- Employee Training
- Opening and closing procedures
- P&L Management
- Department Oversight
- Leading Staff Meetings
- Financial Planning
- Employee Scheduling
- Loss Prevention Procedures
- Competitor Monitoring
- Business Development
- KPI Tracking
- Relationship Building
- Report Generation
- Revenue Generation
- Strategic thinker
- Staff Scheduling
- Business Forecasting
- Cost analysis and savings
- Needs Assessment
- Payroll Management
- Purchasing and planning
- Decision-Making
- Inventory Oversight
- Payroll Administration and Timekeeping
- Marketing and Promotions
- Sales professional
- Performance Reviews
- Problem-Solving
- Customer Service
- Operations Oversight
- Operations Management
- Team leadership and coaching
- Documentation And Reporting
- Product Merchandising
- Sales Analysis
- Business Management
- POS Systems
- Operations
- Shift Scheduling
- Relationship building and management
- Hourly shift management
- Schedule Management
- Accurate Cash Handling
- Performance Evaluations
- Scheduling
- Store displays
- Customer Response
- Store Opening and Closing Procedures
- Inventory Management
- Sales Expertise
- Goals and Performance
- Team Leadership
- Time Management
- Maximizing Profitability
- Customer Relations
- Culture Development
- Cash Management
- Positive and Friendly
- Work Planning and Prioritization
- Employee Terminations
- Leadership Development
- Outstanding Communication Skills
- Verbal and Written Communication
- Bank and Safe Deposits
- Bank Deposit Procedures
- Sales Professional
- Policies and Procedures
- Performance Monitoring and Evaluation
- Budgeting and Cost Control
- Financial Operations Management
- Recruiting and Hiring
- Location Marketing
- Staff Supervision
- Pricing Strategies
- Marketing and Advertising
- Profit and Loss
- Desktops, Laptops and Mobile Devices
- Manage Operations
- Management Training
- Finance and Accounting Oversight
- Market and Competitor Research
- Shrink Minimization
- Strategize Business Plans
- Business Growth Initiatives
- Disciplinary Enforcement
- Budget Controls
- Policy Development and Enforcement
- P&L Administration
- Mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Store Manager
Oreilly Auto Parts
01.2014 - 02.2024
High School Diploma - General Ed
Las Plumas High School