Makaliah McDonald
Houston,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Dollar Tree
09.2022 - Current
- Managed a group of associates
- Opened and closed the store at the beginning and end of shifts
- Performed official money count every day
- Upheld a high standard of customer service
- Pursued sales leads to advance store growth
- Managed daily reports of transactions
- Ordered and stocked store merchandise
- Handled all associate scheduling
- Maintained all operations within the store
- Recruited, interviewed and hired individuals who brought dedication to the team
- Counseled, mentored and disciplined staff.
Order Filler
Walmart
11.2020 - 08.2021
- Answered customer questions
- Helped customers find the products they are looking for
- Shopped for customers and filled their online orders
- Dispensed orders to customers and engaged them in conversation throughout the dispensing process
- Assisted fellow associates as needed throughout the store
- Kept area stocked, clean, and safe
- Completed order receipts
- Obtained merchandise from bins or shelves
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
Team Lead
Footaction
02.2017 - 05.2021
- Performed onsite, in-store retail sales
- Built close relationships with customers
- Responsible for retail sales
- Recognized as top salesperson for 8 months
- Responsible for selling new products
- Involved operating cash registers
- Stocking and organizing shelves
- Answering questions about company policies, merchandise, and services
- Worked on foot for long periods of time
- Kept track of in-store inventory.
Customer Service
Footaction
05.2020 - 01.2021
- Checked out guests and assisted with car pick-up deliveries
- Responsible for handling cash registers
- Provided customer service
- Greeted customers
- Managed returns and refunds
- Answered customer inquiries
- Stocked shelves.
Cook
Daiquiri with a twist
07.2016 - 08.2019
- Served meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen
- Executed cold food production in accordance with standards of plating guide specifications
- Attended to the detail and presentation of each order
- Prepared ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals
- Completed hot meal preparation by grilling, sautéing, roasting, frying, and broiling ingredients and assembling and refrigerating cold ingredients
- Adhered to proper food handling, sanitation, and safety procedures; maintained temperature and Hazard Analysis Critical Control Point (HACCP) logs as required; and maintained appropriate dating, labeling, and rotation of all food items
- Assisted with receipt of deliveries
- Ensured smooth operation of kitchen services during absence of supervisor
- Maintained cleanliness and sanitation of equipment, food storage, and work areas
- Ordered supplies and stocked them on shelves
- Performed general cleaning activities in kitchen and dining areas.
Education
Business Management
Texas Southern University
Houston, TXHigh School Diploma -
North Crowley Highschool
Fort Worth, TX05.2019
Skills
- Stockroom Maintenance
- Effective Listening and Communication
- Order Packing and Shipping
- Work Order Management
- Filling Requisition Orders
- Inventory Recordkeeping
- Organization and Categorization
- Inventory Management and Planning
- Data Entry
- General Guest Services
- Childcare
- Guest services
- Customer service
- Typing
- Food handling
- Store management
- Sales
- Retail sales
- Interviewing
- Mentoring
- Recruiting
- Cooking
- Cash handling
- Order management system
- Leadership
Timeline
Store Manager
Dollar Tree
09.2022 - Current
Order Filler
Walmart
11.2020 - 08.2021
Customer Service
Footaction
05.2020 - 01.2021
Team Lead
Footaction
02.2017 - 05.2021
Cook
Daiquiri with a twist
07.2016 - 08.2019
Business Management
Texas Southern University
High School Diploma -
North Crowley Highschool