Alyson O'Leary
Oswego,NY
Summary
Dedicated healthcare professional committed to teamwork and adaptability, consistently providing a compassionate, patient-centered approach. Focused on delivering high-quality care and support, ensuring every patient feels valued and understood. Proven ability to excel in fast-paced environments while maintaining an unwavering commitment to patients.
Passionate about fostering positive patient experiences and contributing to a collaborative team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Upstate Community OBGYN
09.2025 - 10.2025
- Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival
- Answered phone calls and addressed inquiries or directed them to the appropriate department or staff member
- Collaborated with healthcare providers to ensure timely communication of test results or other important information to patients
- Scheduled follow-up visits for patients based on provider recommendations and availability
- Managed patient appointment reminders through phone calls, emails, or text messages
- Managed patient scheduling and appointment confirmations, ensuring optimal clinic flow.
Patient Access Shift Lead Emergency Department
Oswego Health
03.2022 - 08.2025
- Greeted patients and visitors with professionalism to create welcoming environment.
- Processed patient admissions, registrations, and discharges.
- Collected co-pays and payments during service while ensuring data accuracy in system.
- Scanned documents into electronic medical records system for accurate record-keeping.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted internal departments as required to support overall operations.
- Answered phone calls promptly and professionally to enhance communication.
Associate
TJX Companies
03.2022 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed cash and credit transactions efficiently at point of sale.
Associate
Green Planet Grocery
03.2021 - 01.2022
- Customer Service
- Answering phone calls and calling customers regarding their orders
- Opening and Closing the Store
- Cashier duties
- Cleaning and Handling Produce
- Supplement and Wellness training
- Cleaning the Store
- Creating Instagram and Facebook posts for the store
- Open delivered packages and input the items and prices in the system and place items on shelves.
Caregiver
Personal Caregiver
02.2016 - 01.2021
- Caregiver for my Mom during her illness.
- Provided compassionate in-home care, managed medical appointments, and maintained a clean living environment for a family member with chronic illness.
Child Care Provider
Child Care & Development Council
08.2011 - 09.2012
- Managed daily schedules, including bus stop trips, structured playtime, and balanced meals.
Education
Humanities & Social Sciences
Cayuga Community College
Fulton, NY05.2017
Skills
- Microsoft Office Suite
- Empathy
- Multi-line phone systems
- Time management
- Attention to detail
- Phone etiquette
- Front desk operations
- Proofreading
- Administrative experience
- Co-pay collection processes
- Multitasking abilities
- Data entry expertise
- HIPAA compliance knowledge
- Organization and time management
Certification
Crisis Prevention Training
Timeline
Medical Office Assistant
Upstate Community OBGYN
09.2025 - 10.2025
Patient Access Shift Lead Emergency Department
Oswego Health
03.2022 - 08.2025
Associate
TJX Companies
03.2022 - 07.2023
Associate
Green Planet Grocery
03.2021 - 01.2022
Caregiver
Personal Caregiver
02.2016 - 01.2021
Child Care Provider
Child Care & Development Council
08.2011 - 09.2012
Humanities & Social Sciences
Cayuga Community College