Alyson Rivera
Monterey Park,US
Summary
Motivated professional with expertise in data entry, strong mathematical skills, and analytical thinking abilities. Personable team player with exceptional customer service capabilities. Committed to continuous self-directed learning and known for fast learning. Skilled customer service representative with excellent oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Data Entry Processor/Customer Service
TSI - Transworld System, Inc
05.2022 - Current
- Identified, corrected and reported data entry errors
- Reviewed and updated account information in company computer system
- Identified system and account issues to quickly and accurately resolve
- Processed confidential tax form information with care and precision.
- Processed public service loan applications full time
- Maintained files, records and chronologies of entry activities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Child Care Provider
MAOF
12.2019 - 04.2021
- Gave children a safe space to express their selves and build their confidence up
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Offered positive and nurturing environments to support child social and emotional growth
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Hostess
Shogun Restaurant
01.2021 - 03.2021
- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Energy Level
- Thoroughness
- Professionalism
- Receiving a large number of calls for reservations and party bookings
- About 30 calls a day.
Customer Service Representative
Parts Authority LLC
08.2019 - 01.2021
- Responding to customer inquiries
- Troubleshooting tech problems
- Took great pride in ensuring positive overall customer experience
- Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business
- Responsible for managing customer expectations in delivering superior levels of service
- Recognized for continually delivering above-average customer service
- Familiar with Google docs and Excel
- Volunteer Work
- Handled customer inquiries and suggestions courteously and professionally.
Volunteer
Options For Youth Public Charter Schools
02.2016 - 12.2019
- Work for Children’s Hospital such as creating special cards and goodie bags for them to receive on holidays
- Los Angeles animal shelters created beds & toys for them
- Los Angeles beach clean up
- Food drive for homeless
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
High school diploma -
OFY San Gabriel
San Gabriel, CA06.2019
Skills
- Relationship building and management
- Quick adaptation
- Multitasking strengths
- Time management
- Verbal and written communication
- Organization skills
- Conflict Resolution
- Customer-service oriented
- Calendar Management
- Compiling Statistics
- Rapid Data Entry Skills
- Microsoft Word (4 years)
- Google Docs (4 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Relocation
Willing to relocate: Anywhere
Timeline
Data Entry Processor/Customer Service
TSI - Transworld System, Inc
05.2022 - Current
Hostess
Shogun Restaurant
01.2021 - 03.2021
Child Care Provider
MAOF
12.2019 - 04.2021
Customer Service Representative
Parts Authority LLC
08.2019 - 01.2021
Volunteer
Options For Youth Public Charter Schools
02.2016 - 12.2019
High school diploma -
OFY San Gabriel