Alyson Wilson
Frankston
Summary
Dynamic manager with a proven track record of leading teams and achieving operational excellence. Expertise in implementing strategic initiatives that significantly boost productivity and efficiency across diverse projects. Strong problem-solving and decision-making skills facilitate effective team collaboration and successful outcomes. Committed to fostering a positive work environment that encourages innovation and continuous improvement.
Overview
7
7
years of professional experience
Work History
Cabin Keeper/Supervisor
Getaway/Postcard Cabins
LaRue, TX
06.2021 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained staff on operational procedures and customer service best practices.
- Coordinated scheduling and resource allocation to optimize cabin occupancy rates.
- Monitored team performance, providing feedback to enhance productivity and morale.
Customer Service Representative
Dialog Direct
Billings, MT
11.2019 - 02.2021
- Managed high-volume calls, ensuring timely response and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that increased operational efficiency and reduced response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school diploma -
Brownsboro High School
01-2008
Medical Billing and Coding
Ultimate Medical Academy
Florida07-2019
Early Childhood Education
University of Texas at Tyler
05-2015
Associate’s degree - Liberal Arts
Trinity Valley Community College
Athens01-2014
Skills
- Leadership skills
- Great customer service
- Organizational skills
- Computer skills (word, excel, and power point)
- Great communication skills
- Time management
- Conflict resolution
- Adaptability
- Ability to work under pressure
- Self-motivation
- Teamwork
- Quick learner
- Multi-tasking
- Positive attitude
- Hard working
Timeline
Cabin Keeper/Supervisor
Getaway/Postcard Cabins
06.2021 - Current
Customer Service Representative
Dialog Direct
11.2019 - 02.2021
Medical Billing and Coding
Ultimate Medical Academy
Early Childhood Education
University of Texas at Tyler
Associate’s degree - Liberal Arts
Trinity Valley Community College
High school diploma -
Brownsboro High School