Alysonn S. Hiller
Sahuarita, Arizona,AZ
Summary
Dynamic and results-oriented manager with over 25 years of proven success in driving revenue growth, cultivating strategic partnerships, and generating new business opportunities. A hands-on management approach fosters staff development, enhances retention, and revitalizes productivity within teams. Expertise in coordinating cross-departmental operations ensures alignment toward shared objectives. Thrives in challenging environments demanding creativity, critical thinking, and keen business acumen.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Schneider Electric
North America (Remote)
03.2018 - 01.2026
- Directed cross-functional teams to streamline processes, enhancing collaboration and driving overall project success.
- Spearheaded strategic initiatives that improved team performance and aligned operations with organizational objectives.
- Coordinated resource allocation and scheduling to optimize workflow across multiple departments and projects.
- Analyzed performance data to identify trends, implementing targeted improvements that elevated service delivery standards.
- Managed risk assessments for ongoing projects, proactively addressing issues to mitigate potential disruptions effectively.
- Championed process improvement initiatives that resulted in streamlined operations and increased customer satisfaction levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Project Operations Coordinator
Faulkner Hayes & Associates, Emerson Liebert Partner Sales Office
01.2009 - 01.2011
- Coordinated operations between departments and maintained positive, productive relationships with third party contractors and other partners. Supported sales operation by configuring and improving quote/purchasing process for UPS solutions.
- Assisted in launching dynamic marketing events and distributing literature on company services.
Project Management Coordinator
APC by Schneider Electric
West Kingston, RI
01.2003 - 01.2009
- Facilitated the conception and implementation of projects designed to refine and improve customer service operations. Interfaced with vendors, key stakeholders, partners, and management to establish goals, define actionable plans, and coordinate workflow.
- Implemented and maintained Contractor Master Service Agreement for all partners.
- Forged lucrative, long-lasting relationships with third-party installation contractors.
- Analyzed Project Management Team's revenue and expenses for custom service catalog (SKUs); creating and presenting financial analysis reports.
- Assisted sales team with quotes on project management and installation services.
Operations Project Coordinator
Carousel Industries
Charlestown, RI
01.1999 - 01.2002
- Held key responsibility for customer service goals, overseeing the proper fulfillment of customer orders and projects. Communicated with customers to ensure integrity of orders and proper follow-ups as needed. Trained and managed staff on company policies, warehouse functions, and techniques.
- Implemented an inventory control program valued over $2 million.
- Established a short- and long-term contract process, increasing customer loyalty and revenue by 60%.
- Designed and incorporated a customer project and service database to align with Oracle accounting system; increased customer satisfaction by allowing complete portfolio visibility.
Supervisor for Account Management
Schneider Electric
West Kingston, RI
01.2012 - 2018
- Streamline and enhance business operations to enable immediate and sustainable growth; hold broad range of management duties while serving as key point of contact between customers and senior leadership. Maintain active presence in analyzing operations and introducing strategic, targeted process improvements based upon key performance indicators (KPIs).
- Coach, train, and motivate the continuous development of staff, ensuring staff retention, top performance, and exceedingly satisfied clients.
- Align operations and process changes to a unified direction for multinational teams across the Philippines, Bangalore, West Kingston, Costa Mesa, and Erlanger.
- Provide reliable communication to customers, ensuring the swift resolution of any issues; proactively follow up with clients to guarantee all needs are met.
- Analyze and report on data including purchasing, sales, freight quotes, product planning, active orders, and inventory requests.
- **Compliance Adherence:** Ensuring all operations comply with relevant industry regulations and Schneider Electric's internal policies.
- ### Step 1: Identify High-Value Responsibility Gaps
- **Technology Integration:** Implementing new technologies to streamline processes and improve data accuracy across account management functions.
- **Developed comprehensive performance metrics reports to enhance accountability within account management teams.**
Education
Bachelor of Arts - Career And Technical Education
WrightCo Technologies Technical Training Institute
Ebensburg, PA06-1996
Skills
- Strategic Business Planning
- Customer Service Operations
- Cost & Resource Optimization
- Staff Development Initiatives
- Reporting & Analysis
- VIP/High-Value Account Management
- Relationship Development
- Vendor & Third-Party Agreements
- Change Management
- Team Building & Leadership
- Problem-solving
- Operations management
Accomplishments
- Fostered a shared commitment to improving business performance, enhancing both individual and team capabilities through effective coaching and career pathing.
- Developed a workplace culture to promote the development and implementation of best practices.
- Initiated creation and implementation of a new department designed to increase customer satisfaction based on defined service level agreements, consistent quote processes, and an optimized user experience.
Certification
- OSHA (10-hour)
- Microsoft Excel I & II
- Microsoft Project Management 2000, Level I
Timeline
Operations Manager
Schneider Electric
03.2018 - 01.2026
Supervisor for Account Management
Schneider Electric
01.2012 - 2018
Project Operations Coordinator
Faulkner Hayes & Associates, Emerson Liebert Partner Sales Office
01.2009 - 01.2011
Project Management Coordinator
APC by Schneider Electric
01.2003 - 01.2009
Operations Project Coordinator
Carousel Industries
01.1999 - 01.2002
Bachelor of Arts - Career And Technical Education
WrightCo Technologies Technical Training Institute