ALYSSA ADRIANA REYES
Oxnard,CA
Overview
7
7
years of professional experience
Work History
Receptionist/ Quality Assurance Analyst
VITU / Motor Vehicle Software Company
Agoura Hills, CA
07.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Scanned documents and images into computer systems accurately and efficiently.
- Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registrations.
Data Entry Specialist
PCI Consulting
Westlake, California
04.2023 - 12.2023
- Verified data accuracy by consistently reconciling work with documentation
- Remained accurate while entering high-volume data into designated fields
- Achieved daily production quotas through consistent workflow prioritization
- Identified and corrected data entry errors using established quality control methods
- Kept upload errors low by carefully checking source data for errors.
Customer Service Representative
Freeway Funding
Camarillo, California
07.2022 - 03.2023
- Managed customer calls efficiently in fast-paced call center environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Documented, researched and resolved customer service issues
- Handled customer inquiries, payments and service requests
- Met personal, team and company goals in customer service environment
- Navigated multiple computer systems and utilized search tools to find information
- Documented all call information according to standard operating policies and procedures.
Loan Servicing Agent
American Recovery Service Incorporated/ Upgrade
Thousand Oaks, California
01.2022 - 07.2022
- Handled issues in loan process by contacting customers by phone, email, or letter
- Calculated interest, principle and payments, verifying figures and correcting discrepancies and located applicant financial and personal information from credit bureaus and employers
- Identified problematic loans with frequent account and payment reviews
- Documented, researched and resolved customer service issues
- Informed operational strategy by accurately projecting financial data
- Prepared settlement agreements for disputants to sign.
Shift Leader
Panda Express
Oxnard, California
11.2018 - 05.2022
- Responded to all customer concerns or issues promptly and professionally
- Managed inventory levels using company systems and guidelines to reduce loss
- Counted drawers and followed proper daily cash handling procedures
- Executed cash management duties with POS and shift reports
- Trained staff in job roles, business policies and industry best practices
- Enhanced customer satisfaction with fast, knowledgeable service.
Customer Service Associate
Walgreens
Oxnard, California
08.2017 - 01.2019
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Used POS systems to calculate and complete customer orders and transactions
- Processed customer transactions according to established policies and procedures
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Education
Bachelor of Arts (B.A.), Business Administration -
California State Polytechnic University
Pomona, California05-2025
Associate in Arts (A.A.), Business Administration and Management -
Oxnard College
Oxnard, California05.2022
Associate in Arts (A.A.), Economics -
Oxnard College
Oxnard, California05.2022
Associate in Arts (A.A.), Natural Sciences -
Oxnard College
Oxnard, California05.2022
Associate in Arts (A.A.), Social Behavioral Sciences -
Oxnard College
Oxnard, California05.2022
Skills
- Customer service
- Team leadership
- Cash Handling
- Audit
- Multi-line telephone system operation
- Financial reporting
- Data Entry
- Business Administration
- Quality Assurance
- Administrative operations
- Quality Control
Languages
Spanish
Professional
Accomplishments
- CSU General Education Breadth Certification
Timeline
Receptionist/ Quality Assurance Analyst
VITU / Motor Vehicle Software Company
07.2023 - Current
Data Entry Specialist
PCI Consulting
04.2023 - 12.2023
Customer Service Representative
Freeway Funding
07.2022 - 03.2023
Loan Servicing Agent
American Recovery Service Incorporated/ Upgrade
01.2022 - 07.2022
Shift Leader
Panda Express
11.2018 - 05.2022
Customer Service Associate
Walgreens
08.2017 - 01.2019
Bachelor of Arts (B.A.), Business Administration -
California State Polytechnic University
Associate in Arts (A.A.), Business Administration and Management -
Oxnard College
Associate in Arts (A.A.), Economics -
Oxnard College
Associate in Arts (A.A.), Natural Sciences -
Oxnard College
Associate in Arts (A.A.), Social Behavioral Sciences -
Oxnard College
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