Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alyssa Aguilar

Sacramento,CA

Summary

Detail-oriented retail management professional with 18 years of experience in customer service, inventory control, and cash handling. Proven track record in managing daily operations, developing sales strategies, and providing exceptional customer service. Skilled in supervising experience, retail sales, and merchandising. Possesses a Certificate in Retail Management.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

TAP Plastics, Inc.
07.2021 - Current
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Managed inventory levels
  • Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
  • Used shop tools to complete custom fabrications for customer orders, including but not limited to; table saw, drills, routers, and band saw.
  • Maintained a high level of professionalism and empathy while interacting with customers
  • Managed a high volume of incoming calls, emails, and in person customers in a timely manner
  • Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
  • Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care
  • Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided

Supervisor

Smart & Final
12.2013 - 06.2021
  • Collaborated with purchasing manager to forecast demand and optimize inventory levels
  • Oversaw the receiving process, inspecting incoming shipments for accuracy and quality
  • Conducted regular performance evaluations for team members, providing feedback for improvement opportunities
  • Daily compliance with safety regulations regarding handling and storage of merchandise
  • Maintained accurate records of inventory transactions using computerized systems or manual logs as needed
  • Trained staff on proper handling techniques to minimize product damage during stocking activities
  • Utilized visual merchandising techniques to create appealing displays that increased customer engagement
  • Maintained a clean and organized checkout area, for a positive shopping experience for customers
  • Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales
  • Cultivated strong relationships with regular customers through personalized interactions and remembering their preferences
  • Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues and minimizing wait times for customers

Care Provider

In Home Support Services (IHSS)
01.2006 - 05.2019
  • Provided compassionate care and support to individuals with physical and cognitive disabilities
  • Assisted clients with daily activities such as bathing, dressing, grooming, and medication management
  • Collaborated with healthcare professionals to coordinate medical appointments and follow-up care
  • Managed household tasks such as light housekeeping, laundry, grocery shopping, and errands for clients

Supervisor

Cold Stone Creamery
03.2007 - 02.2011
  • Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
  • Managed cash register reconciliation at the end of each shift, balancing sales totals with cash on hand
  • Maintained a clean and organized workstation, adhering to food safety and sanitation guidelines at all times
  • Worked efficiently under pressure during peak periods to meet deadlines without compromising quality standards

Education

Certificate - Retail management

Cerritos College
09.2020

Skills

  • Inventory Control
  • Shift Management
  • POS
  • Freight Experience
  • Management
  • Cash Handling
  • Time Management
  • Supervising Experience
  • Retail Sales
  • Sales
  • Customer Service
  • Merchandising
  • Microsoft Word
  • Cooking
  • Pricing
  • Planograms
  • Cleaning Experience
  • Assistant Manager Experience
  • Laundry
  • Customer service
  • Housekeeping
  • Time management
  • Pricing and markdowns
  • Upselling and cross selling
  • Relationship building and management
  • Active listening
  • Multitasking and organization

Certification

Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

TAP Plastics, Inc.
07.2021 - Current

Supervisor

Smart & Final
12.2013 - 06.2021

Supervisor

Cold Stone Creamery
03.2007 - 02.2011

Care Provider

In Home Support Services (IHSS)
01.2006 - 05.2019

Certificate - Retail management

Cerritos College

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Alyssa Aguilar