Alyssa Albert
Salt Lake City
Summary
Dynamic office manager with expertise in team supervision, problem-solving, and operational efficiency. Proven track record of enhancing customer satisfaction and streamlining processes to drive business success.
Overview
4
4
years of professional experience
Work History
Office Manager
Alpha Towing
West Valley City
01.2026 - Current
- Coordinated daily office operations and ensured efficient workflow.
- Managed scheduling and appointments for towing services and staff.
- Oversaw inventory management, tracking supplies for office and equipment.
- Facilitated communication between clients and towing teams for service requests.
- Developed and maintained filing systems to organize company documents.
- Assisted in onboarding new employees by providing training and resources.
- Implemented office policies to improve operational efficiency and effectiveness.
- Maintained accurate records of financial transactions and invoicing processes.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling of appointments and meetings to optimize resource allocation. and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Manager
Dominos Pizza Inc.
rose park
05.2024 - Current
- Supervised daily operations and ensured compliance with health regulations.
- Managed staff schedules and delegated tasks during peak hours.
- Trained new employees on company policies and customer service standards.
- Maintained inventory levels and ordered supplies as needed.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Developed workflows that enhanced food preparation efficiency, reducing wait times for customers.
- Ensured cleanliness and organization of work areas to promote safety standards.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Led team of 10-15 employees in high-volume environment, fostering collaboration and efficiency.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Maintained accurate financial records, such as sales receipts and invoices.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Distributed food to service staff for prompt delivery to customers.
- Inspected dining and serving areas for cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Updated computer systems with new pricing and daily food specials.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Optimized profits by controlling food, beverage and labor costs.
- Created detailed reports on weekly and monthly revenues and expenses.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assessed employee performance on a regular basis and provided constructive feedback for improvement.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Implemented cost saving initiatives within the store budget guidelines.
- Assisted in developing menu items according to customer preferences.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising crew members, delivering optimal productivity.
- Coordinated with suppliers regarding delivery schedules and pricing issues.
- Developed and implemented customer service standards for staff to follow.
- Analyzed sales data to identify trends and opportunities for increased profits.
- Designed marketing strategies that increased brand visibility and attracted new customers.
- Established systems for tracking employee attendance and punctuality records.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Scheduled shifts for staff members based on weekly forecasts.
- Responsible for interviewing, hiring and training new employees.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Ensured compliance with all local health regulations related to food safety.
- Adhered to company policies and procedures while enforcing them among all employees.
- Conducted staff performance evaluations and provided constructive feedback.
Customer Relations Specialist
Select Portfolio Servicing
West Valley City
01.2025 - 09.2025
- Resolved customer inquiries through phone and email communication.
- Assisted clients with account management and payment processing.
- Coordinated with internal teams to address customer issues effectively.
- Maintained accurate records of customer interactions in CRM systems.
- Educated customers on service features and benefits available to them.
- Managed escalated complaints with empathy and professionalism.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Collaborated on training materials for new team members to enhance service quality.
- Provided training sessions for new employees on proper handling of customer relations tasks.
- Answered customer inquiries via telephone, email and in person.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
- Developed relationships with customers to ensure repeat business.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for process improvement within the department.
- Consulted with customers to resolve service and billing issues.
- Maintained accurate records of customer interactions and transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Mentored new employees on procedures and policies to maximize team performance.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Upheld privacy and security requirements for customer information.
- Developed strategies for improving customer retention rates.
- Assisted in the development of promotional materials for new products or services.
- Coordinated with marketing teams on initiatives designed to attract new customers.
- Identified opportunities to increase sales through improved service offerings.
- Conducted research on competitive products and services offered by competitors.
- Created reports detailing customer feedback, trends, suggestions and complaints.
- Created reports summarizing customer data for management review.
- Tracked customer satisfaction surveys and responded accordingly.
- Prepared presentations highlighting successes achieved in the area of customer relations management.
- Built relationships with distributors and dealers by providing first-line support and education.
- Facilitated communication between customers and internal teams.
- Processed orders for existing customers according to their preferences.
- Monitored industry news and developments related to customer relations activities.
- Participated in team meetings to share best practices regarding customer relations management.
- Analyzed data from previous campaigns to determine effectiveness of approaches used.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Addressed inquiries from clients and department team members.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Led cross-functional teams to address and resolve complex customer issues promptly.
- Developed personalized communication plans for high-value clients to enhance engagement.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Analyzed customer interaction patterns to identify trends and opportunities for upselling.
- Developed and implemented loyalty programs to reward and retain top customers.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Monitored customer health scores and initiated proactive measures to address potential churn risks.
- Facilitated knowledge sharing sessions to keep the team updated on best practices in customer relationship management.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Collaborated with product development teams to share customer feedback and drive product improvements.
- Negotiated contract renewals and upsells, contributing to sustained revenue growth.
- Managed a portfolio of accounts, consistently meeting or exceeding retention and growth targets.
- Supported sales team members to drive growth and development.
- Oversaw warranty counseling process to manage expense controls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Maintained and updated customer information in the CRM system for accuracy. with order specifics and customer details, preferences, and billing information.
Cashier Team Lead
MAVERICK
Herriman
09.2022 - 02.2023
- Supervised cashier team to ensure smooth daily operations.
- Trained new cashiers on customer service and register procedures.
- Coordinated shifts and scheduled staff to meet business needs.
- Monitored cash handling processes for accuracy and compliance.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed inventory levels of supplies needed at checkout stations.
- Implemented best practices for improving customer satisfaction scores.
- Conducted regular team meetings to discuss performance and updates.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams by stocking shelves and bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with other departments when additional support was needed during peak hours.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Analyzed sales data reports to identify trends in customer buying habits.
- Identified discrepancies between actual sales figures and expected totals.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Managed scheduling, payroll, and time off requests for team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Responded to customer inquiries via phone to provide assistance and information. to assist customers with questions and orders.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore a mask or face shield.
Education
High School Diploma -
Wasatch Highschool
Heber, UT03-2017
Skills
- Office management
- Calendar management
- Office supply management
- Financial management
- Policy implementation
- Team supervision
- Team oversight
- Employee onboarding
- Client relations
Timeline
Office Manager
Alpha Towing
01.2026 - Current
Customer Relations Specialist
Select Portfolio Servicing
01.2025 - 09.2025
Manager
Dominos Pizza Inc.
05.2024 - Current
Cashier Team Lead
MAVERICK
09.2022 - 02.2023
High School Diploma -
Wasatch Highschool