Alyssa Alegria-Thomas
Tucson,AZ
Summary
Motivated and compassionate customer service professional with a comprehensive understanding of community support and empowerment. Skilled in program development and facilitation, aiming to make a positive impact on individuals and communities. Collaborative and analytical, I build strategic partnerships to advocate for clients and drive meaningful change. Dedicated to providing exceptional customer service while leveraging my skills to improve the lives of those in need.
Overview
6
6
years of professional experience
Work History
Physical Therapy Technician
Apex Network Physical Therapy
08.2024 - 10.2024
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
Shift Lead
Pei Wei Asian Kitchen
08.2023 - 10.2024
- Inventoried materials on a weekly basis, identifying and resolving discrepancies to maintain highly accurate and current records.
- Assisted store management in meeting service and quality standards in daily operations.
- Provided superior training and leadership to teams, boosting performance and helping team members achieve performance targets.
- Ensured employees operated productively and stayed focused on tasks to meet business and customer needs.
- Maintained clean, organized, and safe work areas, promoting efficiency and team safety.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency, organize workflows, and meet daily demands effectively.
Department of Child Safety Specialist
Department Of Child Safety
06.2021 - 05.2023
- Documented data and ensured accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provided informational resources.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Prepared a variety of different written communications, reports, and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed Functional Behavioral Assessments and Positive Behavioral Intervention Plans to identify causes of problem behavior and formulated strategies to address behavior.
- Assessed clients for abuse and neglect to compile documentation for court reports.
Cashier/Shift Leader
Pei Wei Asian Kitchen
06.2018 - 06.2021
- Processed various POS transactions, including checks, cash, and credit purchases or refunds.
- Assisted customers in completing purchases, locating items, and joining reward programs to enhance loyalty, satisfaction, and sales.
- Conducted cash count at the beginning and end of each shift to ensure accurate register balance.
- Replenished merchandise on the sales floor and organized shelves, racks, and bins for an appealing presentation.
- Collaborated closely with the General Manager to address problems and handle customer concerns efficiently.
Education
Bachelor of Science - Veterinary Science
University of Arizona
Tucson, AZ12.2025
Bachelor of Science - Criminal Justice
University of Arizona
Tucson, AZ05.2021
High School Diploma -
Walden Grove High School
Sahuarita, AZ05.2018
Skills
- Case management
- Client Complaint Resolution
- Compassionate
- Community Resources
- Family services
- Microsoft Office Suite
- Cultural Awareness
- Multitasking Abilities
- Attention to Detail
- Flexible and Adaptable
- Planning and Coordination
- Referrals and networking
Timeline
Physical Therapy Technician
Apex Network Physical Therapy
08.2024 - 10.2024
Shift Lead
Pei Wei Asian Kitchen
08.2023 - 10.2024
Department of Child Safety Specialist
Department Of Child Safety
06.2021 - 05.2023
Cashier/Shift Leader
Pei Wei Asian Kitchen
06.2018 - 06.2021
Bachelor of Science - Veterinary Science
University of Arizona
Bachelor of Science - Criminal Justice
University of Arizona
High School Diploma -
Walden Grove High School
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