Alyssa Almager
Midland,TX
Summary
Dynamic leader with a proven track record at Sonic Drive-In, adept in POS system operation and fostering team motivation. Excelled in enhancing customer satisfaction and staff development, achieving significant improvements in team performance and service delivery. Skilled in resolving conflicts and driving goal-oriented achievements, embodying exceptional problem-solving and team leadership qualities.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
10
10
years of professional experience
Work History
Shift Leader
Lonestar Liquor Company
06.2022 - 07.2024
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Evaluated customer needs and feedback to drive product and service improvements.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Manager
Golden Chick
02.2020 - 12.2021
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Manager
Sonic Drive in
06.2017 - 02.2020
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Shift Leader
Sonic Drive in
04.2014 - 02.2017
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Midland High School
Midland, TX05.2016
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Customer service management
- Team supervision
- Staff training and development
- Goal setting and tracking
- POS system operation
- Inventory counts
- Sales and upselling
- Role modeling
- Staff development
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Lonestar Liquor Company
06.2022 - 07.2024
Manager
Golden Chick
02.2020 - 12.2021
Manager
Sonic Drive in
06.2017 - 02.2020
Shift Leader
Sonic Drive in
04.2014 - 02.2017
Midland High School
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