Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alyssa Amador

Albuquerque,NM

Summary

Dynamic Front Desk Medical Receptionist at Las Cruces Dental Solutions with expertise in appointment scheduling and patient record management. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Committed to maintaining HIPAA compliance while ensuring a seamless check-in process for patients.

Overview

3
3
years of professional experience

Work History

Front Desk Medical Receptionist

Las Cruces Dental Solutions
Las Cruces, NM
02.2023 - 07.2024
  • Scheduled appointments, managed patient records and updated medical histories.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.

Front Desk Receptionist

Stay Fit Fitness
Las Cruces , NM
01.2021 - 02.2023
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

Associate of Arts -

Dona Ana Community College
Las Cruces
08-2021

Associates of Surgical Technology -

Central New Mexico Community College
Albuquerque, NM

Skills

  • Appointment scheduling
  • Patient record management
  • HIPAA compliance
  • Customer service
  • Medical terminology
  • Office administration

Affiliations

  • I have gone through various hospitals all around Albuquerque, Santa Fe, and Espanola to receive more hands on training for surgical technology

Timeline

Front Desk Medical Receptionist

Las Cruces Dental Solutions
02.2023 - 07.2024

Front Desk Receptionist

Stay Fit Fitness
01.2021 - 02.2023

Associate of Arts -

Dona Ana Community College

Associates of Surgical Technology -

Central New Mexico Community College
Alyssa Amador