Alyssa Amaya
Aurora,CO
Summary
Top performing Certified Pharmacy Technician with 5 to 6 years of experience in retail, remote, outpatient & infusion pharmacy settings with a dedicated reputation for specializing in exceptional patient care experiences. Demonstrates leadership skills that align with team goals & strengthen company loyalty by providing exceptional patient care & customer service. Seeking to grow career experience in a healthcare industry that specializes in exceptional patient care/experiences and has strong core values or missions.
Overview
7
7
years of professional experience
Work History
Optum Infusion Certified Pharmacy Tech
Healthcare Support Staffing
Centennial, CO
01.2024 - Current
- Works for hiring agency on temporary contract for Optum Infusion Pharmacy
- Assist in answering inbound patient calls
- Assist in properly filing and preserving important documents
- Assist in scheduling patient refills for delivery to home
- Assist in production room; pulling prescriptions, re-stocking items, inventory cycle counts
- Assist in warehouse pulling patient supplies on orders
Certified Pharmacy Technician
Kaiser Permanente
Aurora, CO
11.2022 - 12.2023
- Responsibility of assisting in standard opening/closing duties and task lists as scheduled
- Assist patients with exceptional customer service during check in, purchasing prescriptions/OTCs, or on the phones as needed
- Perform regular return to stock reports, re-stock inventory on shelves in back/OTC, pull out-dates and complete manual cycle counts periodically to comply with SOPs
- Assist in reaching out to providers for refills, prior authorizations, & clarifications as needed
- Perform pharmacy cleaning maintenance in restocking pill vials/lids, restocking kirby lester machine, disposing of patient paperwork in HIPAA, etc .
- Assist in cash handling by verifying daily safe counts, daily drawer counts, and end of day deposits via paperwork and computer system
- Manage compound prescriptions and notify patients as prescriptions come in
Certified Float Pool Pharmacy Tech
Kaiser Permanente
Aurora, CO
10.2021 - 11.2023
- Responsibility of assisting at multiple pharmacy locations as business needs
- Perform all operational pharmacy technician duties such as typing/billing/filling/selling prescriptions to patients
- Assist patients with exceptional customer service during check in, purchasing prescriptions/OTCs, or on the phones as needed
- Perform regular return to stock reports, re-stock inventory on shelves in back/OTC, pull out-dates and complete manual cycle counts periodically to comply with SOPs
- Assist in reaching out to providers for refills, prior authorizations, & clarifications as needed
- Perform pharmacy cleaning maintenance in restocking pill vials/lids, restocking kirby lester machine, disposing of patient paperwork in HIPAA, etc.
- Assist in cash handling by verifying daily safe counts, daily drawer counts, and end of day deposits via paperwork and computer system
Kaiser Permanente PTCB Float CphT
Insight Global
Aurora, CO
06.2021 - 10.2021
- Responsibility of assisting at multiple pharmacy locations as business needs
- Perform all operational pharmacy technician duties such as typing/billing/filling/selling prescriptions to patients
- Assist patients with exceptional customer service during check in, purchasing prescriptions/OTCs, or on the phones as needed
- Perform regular return to stock reports, re-stock inventory on shelves in back/OTC, pull out-dates and complete manual cycle counts periodically to comply with SOPs
- Assist in reaching out to providers for refills, prior authorizations, & clarifications as needed
- Perform pharmacy cleaning maintenance in restocking pill vials/lids, restocking kirby lester machine, disposing of patient paperwork in HIPAA, etc.
- Assist in cash handling by verifying daily safe counts, daily drawer counts, and end of day deposits via paperwork and computer system
Certified Pharmacy Technician
Alto Pharmacy
Denver, CO
02.2020 - 05.2021
- Perform all operational pharmacy technician duties aside from fulfillment/production duties
- Type prescriptions sent in all forms (verbal, fax, hard copy, electronic, transfer)
- Transcribe patient pharmacy insurance information
- Specialize in coupons/coupon regulations to maximize customer savings on all medications when possible
- Troubleshoot billing rejections & successfully bill medications to both primary/secondary insurance plans
- Troubleshoot and process ipledge/clozapine billing rejections
- Assist patients with scheduling delivery of medications
- Answer incoming phone calls/messages from patients needing assistance from CA, CO, TX, WA, NY, NV, & UT.
- Outreach to provider offices, insurance companies & other pharmacies as needed
- Review medications requiring Prior Authorizations/ Therapeutic Interchanges & assist provider offices with processes as necessary with case by case situations
- Specialized in endocrinology/cardiology area that partnerships with endocrinology clinics to provide endocrinology medications to customers (insulin, diabetic supplies, endocrinology/cardiology common medications, etc)
Housekeeper
Sunrise Senior Living
Littleton, CO
09.2019 - 02.2020
- Perform general housekeeping duties and maintain memory care resident suites, public living/common/support areas
- Create daily job lists & record all serviced rooms; between 5 to 7 rooms & both public restrooms per work shift to complete 23 suites before end of week
- Report on any shortages, damages, or security/safety issues
- Utilize proper protection equipment & PPE to ensure protocol and proper infection control techniques
- Comply and execute all health and safety regulations in line with company policies and state laws
- Interact & create friendly rapport & relations with residents/families to ensure quality life of all seniors Oversee memory care area & provide assistance to all residents to ensure their personal safety by developing extensive understanding of memory diseases for seniors
Inventory Specialist Supervisor
Staples
Longmont, CO
03.2019 - 07.2019
- Responsibility of maintaining/managing day to day inventory matters to establish an accurate fulfillment of the entire store
- Complete manual inventory cycle counts on specific high shrink items to investigate cause of shrinkage and to help identify resolutions to correct inventory
- Process returns regularly to vendors and warehouses
- Weekly investigation walks of entire store to identify out of stock or low inventory items to maintain store inventory replenishment and prevent out of stock items under 15% at all times
- Manage opening & closing store following proper management opening & closing procedures
- Supervise the sales floor & delegate/manage staff during day to day issues that arise
- Approve and oversee high dollar refunds above $150
- Assist in weekly GARDA deposit pick ups and process
- Oversee and process daily deposits and maintain money safe to standard cash handling procedures
Retail Sales Associate
Zuni Boulder
Boulder, CO
05.2018 - 02.2019
- Aid customers by providing assistance with exceptional product knowledge on handcrafted Native American jewelry and goods to promote sales
- Extensive knowledge & understanding of Native American handcrafted goods, artwork & history
- Handle and package delicate pottery, jewelry, & other types of Native American handcrafted pieces
- Collecting payment and completing customer transactions in a fast and timely manner
- Overseeing the store and making sure all inventory is accounted for and on displays correctly
- Rearranging displays every so often to give new appearance
- Prepare registers for the following morning when closing. Complete additional closing duties like cleanup, shutting down electronic systems, & locking store with alarm system.
- Polish and clean jewelry and handcrafted goods appropriately without damaging delicate items
Uncertified Pharmacy Technician
King Soopers
Longmont, CO
03.2018 - 10.2018
- Receive prescriptions in multiple forms (written, phone, fax, electronic, etc.)
- Measure, count, and assist in preparing prescription medications for pickup
- Process prescription/OTC payments on POS system, complete customer transactions in store & drive-through
- Transcribe pharmacy insurance information
- File confidential patient records
- Assist in processing inventory & placing orders predicted off pharmacy volume
- Answer multiple phone lines & provide excellent/efficient customer service
- Troubleshoot billing rejections to successfully bill pharmacy insurance plans
ClickList Associate
King Soopers
Longmont, CO
07.2017 - 03.2018
- Shop online customer grocery orders in a timely and dedicated manner, then upon completion provide customer service car side to deliver groceries
- Greet/acknowledge/engage all customers on physical sales floor and during car side pick up providing appropriate product knowledge
- Answer phones for orders and assist customers with all needs in a timely manner
- Build a friendly rapport centered around exceptional customer service while loading merchandise in vehicles
- Ability to lift heavy objects & standing for long periods of time
- Adequately explain an order's processing & final results using customer paperwork completed prior to pickup
- Use cash POS systems to process online payments
Education
High School Diploma -
Ramona High School
Riverside, CA06.2017
Skills
- Complex investigative & problem solving skills
- Manual DUR billing experience
- Prior Authorization Experience
- Endocrinology specialty (extreme understanding of diabetic supplies, general/insulin medications & kidney medications
- PTCB Certified Pharmacy Technician
- CO state board certified pharmacy technician
- Provides exceptional patient care & patient experiences
Timeline
Optum Infusion Certified Pharmacy Tech
Healthcare Support Staffing
01.2024 - Current
Certified Pharmacy Technician
Kaiser Permanente
11.2022 - 12.2023
Certified Float Pool Pharmacy Tech
Kaiser Permanente
10.2021 - 11.2023
Kaiser Permanente PTCB Float CphT
Insight Global
06.2021 - 10.2021
Certified Pharmacy Technician
Alto Pharmacy
02.2020 - 05.2021
Housekeeper
Sunrise Senior Living
09.2019 - 02.2020
Inventory Specialist Supervisor
Staples
03.2019 - 07.2019
Retail Sales Associate
Zuni Boulder
05.2018 - 02.2019
Uncertified Pharmacy Technician
King Soopers
03.2018 - 10.2018
ClickList Associate
King Soopers
07.2017 - 03.2018
High School Diploma -
Ramona High School