Alyssa Amaya
Aurora,CO
Summary
Top performing Certified Pharmacy Technician with 5 to 6 years of experience in retail, remote, outpatient & infusion pharmacy settings with a dedicated reputation for specializing in exceptional patient care experiences. Demonstrates leadership skills that align with team goals & strengthen company loyalty by providing exceptional patient care & customer service. Seeking to grow career experience in a healthcare industry that specializes in exceptional patient care/experiences and has strong core values or missions.
Overview
7
7
years of professional experience
Work History
Optum Infusion Certified Pharmacy Tech
Healthcare Support Staffing
01.2024 - Current
- Works for hiring agency on temporary contract for Optum Infusion Pharmacy
- Assist in answering inbound patient calls
- Assist in properly filing and preserving important documents
- Assist in scheduling patient refills for delivery to home
- Assist in production room; pulling prescriptions, re-stocking items, inventory cycle counts
- Assist in warehouse pulling patient supplies on orders
Certified Pharmacy Technician
Kaiser Permanente
11.2022 - 12.2023
- Responsibility of assisting in standard opening/closing duties and task lists as scheduled
- Assist patients with exceptional customer service during check in, purchasing prescriptions/OTCs, or on the phones as needed
- Perform regular return to stock reports, re-stock inventory on shelves in back/OTC, pull out-dates and complete manual cycle counts periodically to comply with SOPs
- Assist in reaching out to providers for refills, prior authorizations, & clarifications as needed
- Perform pharmacy cleaning maintenance in restocking pill vials/lids, restocking kirby lester machine, disposing of patient paperwork in HIPAA, etc .
- Assist in cash handling by verifying daily safe counts, daily drawer counts, and end of day deposits via paperwork and computer system
- Manage compound prescriptions and notify patients as prescriptions come in
Certified Float Pool Pharmacy Tech
Kaiser Permanente
10.2021 - 11.2023
- Responsibility of assisting at multiple pharmacy locations as business needs
- Perform all operational pharmacy technician duties such as typing/billing/filling/selling prescriptions to patients
- Assist patients with exceptional customer service during check in, purchasing prescriptions/OTCs, or on the phones as needed
- Perform regular return to stock reports, re-stock inventory on shelves in back/OTC, pull out-dates and complete manual cycle counts periodically to comply with SOPs
- Assist in reaching out to providers for refills, prior authorizations, & clarifications as needed
- Perform pharmacy cleaning maintenance in restocking pill vials/lids, restocking kirby lester machine, disposing of patient paperwork in HIPAA, etc.
- Assist in cash handling by verifying daily safe counts, daily drawer counts, and end of day deposits via paperwork and computer system
Kaiser Permanente PTCB Float CphT
Insight Global
06.2021 - 10.2021
- Responsibility of assisting at multiple pharmacy locations as business needs
- Perform all operational pharmacy technician duties such as typing/billing/filling/selling prescriptions to patients
- Assist patients with exceptional customer service during check in, purchasing prescriptions/OTCs, or on the phones as needed
- Perform regular return to stock reports, re-stock inventory on shelves in back/OTC, pull out-dates and complete manual cycle counts periodically to comply with SOPs
- Assist in reaching out to providers for refills, prior authorizations, & clarifications as needed
- Perform pharmacy cleaning maintenance in restocking pill vials/lids, restocking kirby lester machine, disposing of patient paperwork in HIPAA, etc.
- Assist in cash handling by verifying daily safe counts, daily drawer counts, and end of day deposits via paperwork and computer system
Certified Pharmacy Technician
Alto Pharmacy
02.2020 - 05.2021
- Perform all operational pharmacy technician duties aside from fulfillment/production duties
- Type prescriptions sent in all forms (verbal, fax, hard copy, electronic, transfer)
- Transcribe patient pharmacy insurance information
- Specialize in coupons/coupon regulations to maximize customer savings on all medications when possible
- Troubleshoot billing rejections & successfully bill medications to both primary/secondary insurance plans
- Troubleshoot and process ipledge/clozapine billing rejections
- Assist patients with scheduling delivery of medications
- Answer incoming phone calls/messages from patients needing assistance from CA, CO, TX, WA, NY, NV, & UT.
- Outreach to provider offices, insurance companies & other pharmacies as needed
- Review medications requiring Prior Authorizations/ Therapeutic Interchanges & assist provider offices with processes as necessary with case by case situations
- Specialized in endocrinology/cardiology area that partnerships with endocrinology clinics to provide endocrinology medications to customers (insulin, diabetic supplies, endocrinology/cardiology common medications, etc)
Housekeeper
Sunrise Senior Living
09.2019 - 02.2020
- Perform general housekeeping duties and maintain memory care resident suites, public living/common/support areas
- Create daily job lists & record all serviced rooms; between 5 to 7 rooms & both public restrooms per work shift to complete 23 suites before end of week
- Report on any shortages, damages, or security/safety issues
- Utilize proper protection equipment & PPE to ensure protocol and proper infection control techniques
- Comply and execute all health and safety regulations in line with company policies and state laws
- Interact & create friendly rapport & relations with residents/families to ensure quality life of all seniors Oversee memory care area & provide assistance to all residents to ensure their personal safety by developing extensive understanding of memory diseases for seniors
Inventory Specialist Supervisor
Staples
03.2019 - 07.2019
- Responsibility of maintaining/managing day to day inventory matters to establish an accurate fulfillment of the entire store
- Complete manual inventory cycle counts on specific high shrink items to investigate cause of shrinkage and to help identify resolutions to correct inventory
- Process returns regularly to vendors and warehouses
- Weekly investigation walks of entire store to identify out of stock or low inventory items to maintain store inventory replenishment and prevent out of stock items under 15% at all times
- Manage opening & closing store following proper management opening & closing procedures
- Supervise the sales floor & delegate/manage staff during day to day issues that arise
- Approve and oversee high dollar refunds above $150
- Assist in weekly GARDA deposit pick ups and process
- Oversee and process daily deposits and maintain money safe to standard cash handling procedures
Retail Sales Associate
Zuni Boulder
05.2018 - 02.2019
- Aid customers by providing assistance with exceptional product knowledge on handcrafted Native American jewelry and goods to promote sales
- Extensive knowledge & understanding of Native American handcrafted goods, artwork & history
- Handle and package delicate pottery, jewelry, & other types of Native American handcrafted pieces
- Collecting payment and completing customer transactions in a fast and timely manner
- Overseeing the store and making sure all inventory is accounted for and on displays correctly
- Rearranging displays every so often to give new appearance
- Prepare registers for the following morning when closing. Complete additional closing duties like cleanup, shutting down electronic systems, & locking store with alarm system.
- Polish and clean jewelry and handcrafted goods appropriately without damaging delicate items
Uncertified Pharmacy Technician
King Soopers
03.2018 - 10.2018
- Receive prescriptions in multiple forms (written, phone, fax, electronic, etc.)
- Measure, count, and assist in preparing prescription medications for pickup
- Process prescription/OTC payments on POS system, complete customer transactions in store & drive-through
- Transcribe pharmacy insurance information
- File confidential patient records
- Assist in processing inventory & placing orders predicted off pharmacy volume
- Answer multiple phone lines & provide excellent/efficient customer service
- Troubleshoot billing rejections to successfully bill pharmacy insurance plans
ClickList Associate
King Soopers
07.2017 - 03.2018
- Shop online customer grocery orders in a timely and dedicated manner, then upon completion provide customer service car side to deliver groceries
- Greet/acknowledge/engage all customers on physical sales floor and during car side pick up providing appropriate product knowledge
- Answer phones for orders and assist customers with all needs in a timely manner
- Build a friendly rapport centered around exceptional customer service while loading merchandise in vehicles
- Ability to lift heavy objects & standing for long periods of time
- Adequately explain an order's processing & final results using customer paperwork completed prior to pickup
- Use cash POS systems to process online payments
Education
High School Diploma -
Ramona High School
Riverside, CA06.2017
Skills
- Complex investigative & problem solving skills
- Manual DUR billing experience
- Prior Authorization Experience
- Endocrinology specialty (extreme understanding of diabetic supplies, general/insulin medications & kidney medications
- PTCB Certified Pharmacy Technician
- CO state board certified pharmacy technician
- Provides exceptional patient care & patient experiences
Timeline
Optum Infusion Certified Pharmacy Tech
Healthcare Support Staffing
01.2024 - Current
Certified Pharmacy Technician
Kaiser Permanente
11.2022 - 12.2023
Certified Float Pool Pharmacy Tech
Kaiser Permanente
10.2021 - 11.2023
Kaiser Permanente PTCB Float CphT
Insight Global
06.2021 - 10.2021
Certified Pharmacy Technician
Alto Pharmacy
02.2020 - 05.2021
Housekeeper
Sunrise Senior Living
09.2019 - 02.2020
Inventory Specialist Supervisor
Staples
03.2019 - 07.2019
Retail Sales Associate
Zuni Boulder
05.2018 - 02.2019
Uncertified Pharmacy Technician
King Soopers
03.2018 - 10.2018
ClickList Associate
King Soopers
07.2017 - 03.2018
High School Diploma -
Ramona High School