Alyssa Aragon
Fort Washakie,WY
Summary
Dedicated Caseworker with strong expertise in crisis intervention and case management. Managed complex caseloads effectively, advocating for clients through clear communication and strategic decision-making. Skilled in Microsoft Office, facilitating accurate documentation and efficient processes.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Adult protection caseworker
Eastern Shoshone Department of Family Services
Fort Washakie, Wyoming
10.2024 - Current
- Providing emotional support, crisis intervention and community resource referrals to victims of crime.
- Assessed survivor needs and referred to appropriate community service organizations to enhance recovery.
- Serving as a liaison between victims and law enforcement, federal partners and prosecutors, including arranging interviews.
- Attending court hearings, maintaining all case files, notes, subpoenas, criminal complaints, etc.
- Attending all MDTs that are requested per the United States Attorney's Office.
- Developed case plans tailored to individual client circumstances.
- Collaborated with community agencies to provide comprehensive services.
- Maintained accurate records of client interactions and service provision to ensure continuity of care.
- Provided crisis intervention and support during emergency situations.
- Educated clients on available programs and benefits from the department.
- Advocated for client needs within the social services framework.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Coordinated referrals for mental health counseling, substance abuse treatment, and community resources to support client recovery.
- Provided crisis intervention by responding quickly to urgent requests from clients or referral sources.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Coordinated between various entities to manage cases.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Attended professional trainings related to best practices in case management techniques.
- Collected and reviewed supplementary records to better understand patient history.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Assisted patients needing additional support by scheduling and managing appointments.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
- Built trust and rapport with clients to facilitate effective support.
- Advocated on behalf of clients to secure necessary services and support.
- Responded to emergency situations by providing immediate support and referrals.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Maintained and developed community relationships to support various client referrals.
Victims advocate
Wind River Tribal Prosecutor's Office
Fort Washakie, Wyoming
04.2024 - 10.2024
- Provided emotional support to victims during legal processes.
- Coordinated communication between victims and legal representatives to ensure clear understanding of legal processes.
- Assisted clients in understanding their rights and available resources.
- Attended court hearings to support victims throughout proceedings.
- Evaluated and addressed individual client needs and concerns.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Developed and maintained community relationships to facilitate client referrals and enhance support networks.
- Assessed clients for neglect and abuse to compile thorough documentation for court hearings and reports.
Adult Protection Services Worker
Eastern Shoshone Department of Family Services
01.2024 - 04.2024
- Conducted investigations and followed up on APS cases, facilitating home studies and transports for Child Protection cases to ensure client safety and compliance.
- Conducted intake interviews to gather client information effectively.
- Guided families in accessing critical resources and services, enhancing their support systems and wellbeing.
- Maintained precise records of client interactions and service referrals, ensuring effective tracking and continuity of care.
Federal Police Officer Trainee
Bureau of Indian Affairs
11.2023 - 01.2024
- Enforced federal laws on tribal lands to maintain public safety.
- Patrolled assigned areas to deter criminal activity and promote community trust.
- Conducted investigations into incidents involving criminal behavior and misconduct.
- Trained to become a Federal Police Officer but returned home after an accident in early January in Artesia, New Mexico that resulted in extensive injuries.
Child Support Specialist
Northern Arapaho Child Support Program
06.2021 - 11.2023
- Managed caseload of 180, including 31 enforcement cases, ensuring appropriate case actions for establishment, arrears only, and intergovernmental cases.
- Conducted investigations to locate non-custodial parents and evaluated cases to determine appropriate actions.
- Prepared documents of administrative and legal actions related to child support orders; maintained current knowledge of the Northern Arapaho Child Support policies and procedures.
- Reviewed applications for service, interviewed involved parties, and monitored cases to assess eligibility for closure.
Traveling Benefit Coordinator
Wind River Family & Community Health Care
02.2021 - 06.2021
- Guided patients and families through application processes for alternate resources, visiting residences to gather required documentation for submission.
- Collaborated with Social Security administration, Tribal TANF, and DFS to determine eligibility for alternate resources, facilitating access to necessary support.
- Coordinated transportation and clarified rules and regulations of programs such as Medicare and Medicaid, ensuring compliance and understanding for clients.
Administrative Assistant
Northern Arapaho Department of Family Services
Arapahoe, Wyoming
02.2017 - 02.2021
- Greeted individuals entering Northern Arapaho Department of Family Services Office, addressing inquiries from public and clients to ensure a welcoming environment.
- Monitored and maintained office equipment, scheduled appointments for clients and staff, and controlled reception area inventory to support office operations.
- Answered phones, screened and directed calls to the appropriate person, providing basic information to clients and callers.
- Received, logged, and sorted all incoming and outgoing mail, monitored and coordinated conferences and meeting room bookings.
- Organized the Northern Arapaho Department of Family Services calendar regarding all hearings, whether it was a child protection hearing or a juvenile probation hearing.
- Managed monthly on-call calendar for department to ensure staff availability and effective coordination of services.
- Corresponded with Wind River Tribal Court, District Court, Circuit Court, and the Wind River Tribal Prosecutor's Office regarding all court statements and court orders.
Adult Protection Services Coordinator
Northern Arapaho Department of Family Services
02.2017 - 02.2021
- Provided case management and maintained a caseload, overseeing the comprehensive and day-to-day management of adults or families receiving services.
- Identified and assessed clients' and families' needs related to abuse or neglect by caregivers, facilitating timely interventions.
- Helped identify and assess high-risk adults and families that were involved in the court system.
- Performed APS investigations, prepared and conducted assessments, designed safety plans with clients, evaluated progress of plan participants, and helped make and monitor goals.
- Monitored and documented regular contacts and family visits with clients and family members to uphold safety plans and support client stability.
- Conducted and documented face-to-face monthly visits with clients to ensure their continued safety and well-being and that their needs were being met.
- Coordinated service delivery for case planning, including direct contact with institutions and facilities.
- Ensured client compliance with court orders through random chemical screenings for substance abuse, home and office visits, and weekly meetings with high-risk clients to promote accountability.
Education
High School Diploma -
Wyoming Indian High School
Ethete WY05-2008
Lander Valley High School
Lander, WY05-2006
Skills
- Case management
- Crisis management
- Child placement assessments
- Case investigations
- Court preparation
- Familiar with WYCAPS and IMARS
- Client engagement
- Client relations
- Family collaboration
- Decision-making
- Team building
- Active listening
Cover Letter
03/11/26, I am very interested in applying for the following positions: Referrals Tech or Benefit Coordinator with the Wind River Family & Community Health Care. My experience working with the Northern Arapaho Department of Family Services, Eastern Shoshone Department of Family Services, Bureau of Indian Affairs, Wind River Tribal Prosecutor's Office and Wind River Family and Community Health Care has helped me gain valuable communication skills, and experience I will carry with me throughout my life. I feel my skills will complement the position: Referral Tech or Benefit Coordinator. I appreciate your time and consideration in reviewing my application and look forward to serving in a field that will benefit a need for the livelihoods of the people of the Wind River Indian Reservation.
Certification
Safe Accessible Forensic Interviewing for Elders - Modell Consulting Group, LLC, U.S. Department of Justice's Elder Justice Initiative, Issued 12/2025
Timeline
Adult protection caseworker
Eastern Shoshone Department of Family Services
10.2024 - Current
Victims advocate
Wind River Tribal Prosecutor's Office
04.2024 - 10.2024
Adult Protection Services Worker
Eastern Shoshone Department of Family Services
01.2024 - 04.2024
Federal Police Officer Trainee
Bureau of Indian Affairs
11.2023 - 01.2024
Child Support Specialist
Northern Arapaho Child Support Program
06.2021 - 11.2023
Traveling Benefit Coordinator
Wind River Family & Community Health Care
02.2021 - 06.2021
Administrative Assistant
Northern Arapaho Department of Family Services
02.2017 - 02.2021
Adult Protection Services Coordinator
Northern Arapaho Department of Family Services
02.2017 - 02.2021
High School Diploma -
Wyoming Indian High School
Lander Valley High School