Alyssa Banda
San Marcos,TX
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
San Marcos, TX
08.2024 - 12.2024
- Follow all health and safety guidelines while handling food and drinks.
- Ensure a positive dining experience, address customer concerns, and resolve issues as needed.
- Work as part of a team to ensure smooth operations and quick service.
- Process payments accurately using the register or mobile payment systems.
- Maintain a clean and organized dining area, including tables, chairs, and floors.
- Greet and engage customers with a friendly, positive attitude.
- Accurately input orders into the system and ensure all customer preferences are met.
Barista/ Shift Leader
Plum Coffee Cypress
Cypress
06.2022 - 07.2023
- Prepare and serve hot and cold beverages, including various types of coffee and teas
- Provide information to customers on the drink menu, making recommendations based on their preferences, up-selling special items and taking orders
- Familiar with high traffic hours or peaks times during morning and lunch shift
- Keep other co-workers accountable for closing side work
- Greet customers entering the workplace
- Complete duties as assigned within a set time frame
Cashier/ Front of House
Chick Fil-A
Cypress
09.2020 - 09.2021
- Entry-level job duties include assisting customers, cooking, cleaning, and finishing additional assigned tasks
- Answer customers' questions, and provide information on procedures or policies
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
Education
Bachelor of Arts - Mass Communication
Texas State University
San Marcos, TX05.2027
High School Diploma -
Cypress Ranch High School
Cypress, TX05.2023
Skills
- Continuous improvements
- Incidents management
- Positive demeanor
- Attention to detail
- Punctuality and reliability
- Strategic Planning
- Complex Problem-Solving
- Flexible and adaptive
- Critical Thinking
- Effective listening
Timeline
Front of House Employee
Chic-Fil-A
08.2024 - 12.2024
Barista/ Shift Leader
Plum Coffee Cypress
06.2022 - 07.2023
Cashier/ Front of House
Chick Fil-A
09.2020 - 09.2021
Bachelor of Arts - Mass Communication
Texas State University
High School Diploma -
Cypress Ranch High School
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