Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Baseley

Fond Du Lac

Summary

Compassionate and motivated professional seeking to transition into an entry-level role in the mental health field or social services. Strong communication, problem-solving, and interpersonal skills developed through sales and customer service. Passionate about providing support, building relationships, and advocating for those in need.

Overview

12
12
years of professional experience

Work History

Consumer Care Representative

Alta Resources- Coty Inc.
05.2021 - 11.2023
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Inside Sales Representative

Alta Resources- Wella Professionals
10.2017 - 05.2018
  • Maximized customer satisfaction by quickly responding to any concern or request
  • Overcame objections with effective product demonstrations and persuasive communication skills
  • Used Salesforce to document sales calls, customer interactions, and completed sales
  • Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections

Account Manager

Alta Resources- Procter And Gamble
02.2016 - 06.2017
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Promoted company products through demonstration, explanation, or provision of literature detailing features and benefits
  • Elevated team productivity and performance using improved training and motivational strategies

Retail Associate

Kwik Trip
01.2012 - 09.2015
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Education

Bachelor of Science - Psychology

University of Wisconsin - Green Bay
Green Bay, WI
05.2020

Skills

  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Cultural Awareness and Sensitivity
  • Empathetic Communication

Timeline

Consumer Care Representative

Alta Resources- Coty Inc.
05.2021 - 11.2023

Inside Sales Representative

Alta Resources- Wella Professionals
10.2017 - 05.2018

Account Manager

Alta Resources- Procter And Gamble
02.2016 - 06.2017

Retail Associate

Kwik Trip
01.2012 - 09.2015

Bachelor of Science - Psychology

University of Wisconsin - Green Bay

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Alyssa Baseley