Alyssa Batzel
Catasauqua,PA
Summary
Dedicated hospitality leader combining 5 years of event coordination with 6 years of lead service expertise. Leverages hands-on knowledge of front-of-house dynamics and backend management to direct high-capacity events, elevate service standards, and lead cohesive teams toward exceptional guest experiences.
Overview
11
11
years of professional experience
Work History
Wedding/Event Coordinator
Barn House Village
Bath, Pennsylvania
08.2021 - Current
- Coordinated over 450 events, delivering exceptional client experiences from initial booking through execution.
- Meet with clients to book events and review event details, timelines, and payments.
- Provide day-of coordination for events, serving as the main point of contact for clients, staff, and vendors.
- Prepare and manage banquet event orders to ensure all departments are informed of event details and service requirements.
- Manage banquet operations for both buffet and plated service events, maintaining quality, timing, and presentation standards.
- Create event floor plans and oversee room setup and breakdown.
- Assist in hiring, scheduling and onboarding of banquet and kitchen staff.
- Consistently delivered exceptional service, helping to generate over 60, 5 star reviews and raising the overall rating from 4.2- to a 4.5.
Lead Server
Brother Bruno's Restaurant
Mount Pocono, Pennsylvania
05.2015 - 08.2021
- Led front-of-house service during high-volume shifts while maintaining exceptional guest satisfaction.
- Supervised and trained serving staff on menu items and customer service techniques.
- Supported staffing efforts by creating job postings, interviewing applicants, and onboarding new servers.
- Received both RAMP and ServSafe Certifications
Skills
- Event coordination
- Banquet Management
- Staff management
- Team leadership
- Time management
- Multitasking
- Detail-oriented
- Effective communication
- Customer service
- Problem solving
Timeline
Wedding/Event Coordinator
Barn House Village
08.2021 - Current
Lead Server
Brother Bruno's Restaurant
05.2015 - 08.2021