Alyssa Berteaux-Solorzano
Aurora,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with reservation and scheduling systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Denver, Colorado
02.2022 - Current
- Assisted customers with flight inquiries and booking changes.
- Managed check-in processes with reservation systems to enhance service delivery speed.
- Monitored flight delays and promptly communicated updates to ensure customer awareness and satisfaction.
- Provided clear information about airline policies and procedures to help passengers navigate their travel options.
Sales Manager
Aerie By American Eagle
Lone Tree, Colorado
04.2020 - 07.2022
- Coordinated promotional events that increased brand awareness and enhanced customer traffic.
- Managed daily operations of sales department, supervising staff to ensure effective team performance.
- Created and presented monthly reports to management on sales performance.
- Monitored inventory levels to optimize stock management and reduce losses.
- Coordinated and developed weekly schedules for a staff of over 15, optimizing coverage and workflow.
Athletic Department Assistant
Adams State University
Alamosa, Colorado
08.2018 - 11.2020
- Managed inventory of sports equipment and supplies, ensuring teams had necessary resources for optimal performance.
- Supported the athletic director with administrative tasks and communication efforts.
- Coordinated travel arrangements for teams attending regional competitions, facilitating smooth logistics and timely participation.
- Maintained accurate records of athlete eligibility and compliance documentation.
- Collaborated with coaches to align on team needs and resources, enhancing communication and support for athletic programs.
Teen Volunteer
Presbyterian St. Luke's Medical Center
Denver, Colorado
08.2015 - 06.2016
- Provided comfort and companionship to patients, improving their hospital experience.
- Facilitated patient check-in and appointment scheduling, enhancing patient flow.
- Performed administrative tasks like filing paperwork and making copies, ensuring efficient operations.
- Greeted visitors and answered questions about the hospital's services.
- Completed training sessions on hospital policies and procedures.
Education
Bachelor of Science - Kinesiology
Adams State University
Alamosa, CO12-2020
Skills
- Reservation systems
- Schedule management
- Issue resolution
- Team collaboration
- Effective communication
- Policy communication
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Service Agent
Southwest Airlines
02.2022 - Current
Sales Manager
Aerie By American Eagle
04.2020 - 07.2022
Athletic Department Assistant
Adams State University
08.2018 - 11.2020
Teen Volunteer
Presbyterian St. Luke's Medical Center
08.2015 - 06.2016
Bachelor of Science - Kinesiology
Adams State University