Jennifer Joe
Saint Marys
Summary
Dynamic professional with a proven track record in customer service and data entry, notably at Kalaloch Lodge. Excelled in enhancing guest relations and streamlining reservation systems, achieving a significant improvement in customer satisfaction. Skilled in both team collaboration and individual problem resolution, demonstrating outstanding communication abilities and a commitment to excellence in hospitality services.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Yute Commuter Service
05.2022 - 03.2023
- Manifested flights efficiently, ensuring accurate and timely documentation.
- Managed flight reservations promptly, contributing to overall customer satisfaction
- Monitored and updated flight schedules
- Ensured accurate loading of freight onto aircraft.
Server/Bartender
Kalaloch Lodge
05.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front Desk
Kalaloch Lodge
04.2018 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Night Audit Relief
Kalaloch Lodge
09.2020 - 03.2021
- Performed comprehensive night audits to ensure accurate financial reporting and compliance.
Retail Associate
Kalaloch Lodge
02.2020 - 01.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Cargo/Customer Service Agent
Ryan Air
09.2016 - 05.2017
- Loaded and unloaded aircraft efficiently to ensure timely departures and arrivals.
- Managed office-related responsibilities to facilitate efficient cargo and customer service processes.
- Deliver bypass Mail and Local Store orders
- Managed payroll operations, guaranteeing precise and punctual salary distribution.
Education
Na - Biology
University of Alaska Southeast Juneau
Juneau, AKAndreafski High School
Saint Marys AK05.2011
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Hospitality services
- Guest relations
- Oral and written communications
- Guest accommodations
- Reservation systems
- Front office support
- POS systems
- Room assignments
- Registration processing
- Training and mentoring
- Tourism knowledge
Timeline
Customer Service Agent
Yute Commuter Service
05.2022 - 03.2023
Server/Bartender
Kalaloch Lodge
05.2021 - 12.2021
Night Audit Relief
Kalaloch Lodge
09.2020 - 03.2021
Retail Associate
Kalaloch Lodge
02.2020 - 01.2021
Front Desk
Kalaloch Lodge
04.2018 - 12.2021
Cargo/Customer Service Agent
Ryan Air
09.2016 - 05.2017
Na - Biology
University of Alaska Southeast Juneau
Andreafski High School
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