Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Biederman

Acworth,GA

Summary

Dynamic Account Manager with a proven track record at HD Supply, excelling in customer relationship management and team collaboration. Adept at resolving complex issues and fostering strong client connections, I leverage my leadership skills to drive sales growth and enhance customer satisfaction. Highly motivated to exceed targets and deliver exceptional service.

Overview

13
13
years of professional experience

Work History

Account Manager

HD Supply
05.2022 - Current
  • Monitored competitor activities in order to stay ahead of the competition.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.

Inside Sales Representative

Yelp
07.2021 - 04.2022
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
  • Utilized sales techniques to persuade customers to purchase product or service packages.
  • Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.

Furniture and Bedding Sales Specialist

American Signature Furniture
Kennesaw, GA
02.2018 - 06.2021
  • Participated in team meetings to review progress against objectives set by management.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Developed and implemented sales strategies to increase customer base.
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated production, delivery, and installation costs to provide customers with accurate quotes.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.

Big Ticket Clearance Sales

Macy's
Kennesaw, GA
11.2015 - 01.2018
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided product information to customers regarding materials, construction and care of furniture pieces.
  • Attended training sessions for product knowledge updates.
  • Explained warranties and maintenance requirements for products purchased by customers.
  • Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
  • Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.

Sales Manager

Ashley Furniture Homestore
Kennesaw, GA
06.2012 - 09.2015
  • Advised senior management on best practices in terms of staff development initiatives.
  • Provided on-the-job training to ensure proper understanding of operational tasks and processes.
  • Managed store operations such as opening and closing procedures, cash handling, and administrative tasks.
  • Advised clients on the best options for their needs while meeting sales goals.
  • Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.

Education

Bachelor of Science - Business Management

Michigan State University
East Lansing, MI
05-1988

Skills

  • Customer relationship management
  • Strong leadership presence
  • Highly motivated team player

Timeline

Account Manager

HD Supply
05.2022 - Current

Inside Sales Representative

Yelp
07.2021 - 04.2022

Furniture and Bedding Sales Specialist

American Signature Furniture
02.2018 - 06.2021

Big Ticket Clearance Sales

Macy's
11.2015 - 01.2018

Sales Manager

Ashley Furniture Homestore
06.2012 - 09.2015

Bachelor of Science - Business Management

Michigan State University

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