Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
SoftwareEngineer
Terrance Kornegay

Terrance Kornegay

Kansas City,MO

Summary

Results-driven Account Manager with 7 years of experience in managing key accounts, driving revenue growth, and delivering exceptional customer service. Proven track record in generating new leads, closing sales deals, and building strong client relationships. Skilled in strategic account management, business development, and market research. Strong communication and presentation abilities. Master of Business Administration with a focus on marketing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Skillsoft
Kansas City, United States
06.2023 - Current
  • Managed a portfolio of key accounts, ensuring customer satisfaction and retention
  • Developed and implemented strategic account plans to drive revenue growth
  • Collaborated with cross-functional teams to deliver exceptional customer service
  • Identified and pursued upselling and cross-selling opportunities
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.

Car Sales Consultant

Hendrick Automotive Group
Kansas City, United States
06.2020 - 05.2022
  • Generated new leads and closed sales deals, exceeding quarterly targets
  • Built and maintained strong relationships with clients, ensuring customer satisfaction
  • Provided product demonstrations and presentations to potential clients
  • Collaborated with marketing team to develop effective sales strategies
  • Greeted customers as they entered the showroom and identified their needs.
  • Demonstrated vehicle features, explained warranties and financing options to potential buyers.
  • Responded to customer inquiries via phone or email promptly and professionally.
  • Maintained up-to-date knowledge of current models, features, accessories and their benefits.
  • Compiled data on sales reports, tracked customer preferences and reported to management.
  • Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
  • Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
  • Maintained accurate inventory records of vehicles available for sale in dealership lot.
  • Advised customers on trade-in values for their existing vehicles when applicable.
  • Attended weekly training sessions regarding changes in products and services offered by dealership and industry trends.

Sales Manager

DriveTime Used Cars
Kansas City, United States
08.2016 - 06.2020
  • Identified and pursued new business opportunities, resulting in a 20% increase in revenue
  • Negotiated contracts and closed deals with key clients
  • Conducted market research and competitor analysis to identify growth opportunities
  • Developed and executed strategic plans to expand market presence
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Researched potential customers using various sources such as public records, web searches.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Education

High School Diploma -

DeVry University
Downers Grove, IL

Skills

  • Strategic Account Management
  • Sales and Negotiation
  • Business Development
  • Customer Relationship Management
  • Market Research and Analysis
  • Presentation and Communication
  • Team Collaboration
  • Upselling and Cross-selling
  • Client Relationship Management
  • Data Analytics
  • Project Management
  • Team Training
  • Schedule Management
  • Account Development
  • Account Servicing
  • Contract Negotiation
  • Lead Generation
  • Report Writing
  • Customer Training
  • Advertising
  • Territory Management
  • Sales Development
  • Needs Analysis
  • Account Management
  • Lead Prospecting
  • Revenue Generation
  • Sales Analysis
  • Customer Service
  • Preparing Contracts
  • [Software] Expertise
  • Internet Savvy
  • Customer Relationship Management (CRM)
  • Goal Setting
  • Client Rapport
  • Excellent Negotiating Tactics
  • Acquiring New Customers
  • Business Negotiation

Affiliations

  • Fine Pencil Classical Artist
  • I.T. Professional
  • Customer Service Ambassador

Certification

  • Comptia A+
  • Slunk
  • Generative A.I

Timeline

Account Manager

Skillsoft
06.2023 - Current

Car Sales Consultant

Hendrick Automotive Group
06.2020 - 05.2022

Sales Manager

DriveTime Used Cars
08.2016 - 06.2020

High School Diploma -

DeVry University

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Terrance Kornegay