Alyssa Boadway
Mckenzie,TN
Summary
Accomplished Branch Manager with a proven track record at Lend Nation, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and team supervision. Skilled in coaching and mentoring, I excel in building strong customer relationships and driving revenue growth. Demonstrates expertise in cash handling and employee development, ensuring operational excellence.
Overview
9
9
years of professional experience
Work History
Branch Manager
Lend Nation
07.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Team Lead
Nobel Automotive
02.2020 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Supervisor
Kroger
04.2017 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Closing Store Manager
Captin D's
03.2016 - 04.2017
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
Education
Murray State University
Murray, KY 05.2017 - 8 2018
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Coaching and Mentoring
- Team Supervision
- Strong team-builder
- Employee Development
- Staff Management
- Cash Handling
- Staff Training
Timeline
Branch Manager
Lend Nation
07.2023 - Current
Team Lead
Nobel Automotive
02.2020 - 08.2022
Murray State University
05.2017 - 8 2018
Supervisor
Kroger
04.2017 - 02.2018
Closing Store Manager
Captin D's
03.2016 - 04.2017
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