Alyssa Boucher
Utica
Summary
Passionate about the financial sector with extensive experience in customer service and relationship management, dedicated to fostering success and growth in new opportunities. Demonstrated commitment and reliability through years of service with a single employer, showcasing exceptional interpersonal skills and attention to detail. Proven ability to thrive in client-focused banking environments, adept in financial acumen and cash handling to ensure efficient operations. Aspiring to transition into a new field where these competencies can contribute to delivering outstanding service and building enduring professional relationships.
Overview
2
2
years of professional experience
Work History
Associate Banker - Float
JP Morgan Chase
06.2024 - Current
- Assisted clients with account inquiries and transactions to enhance customer satisfaction.
- Processed deposits, withdrawals, and transfers accurately to ensure efficient service delivery.
- Collaborated with team members to streamline banking procedures and improve workflow efficiency.
- Supported onboarding of new banking products by educating clients on features and benefits.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Self-motivated, with a strong sense of personal responsibility.
Associate Banker
JP Morgan Chase
08.2023 - 06.2024
- Engage clients as they enter the branch by welcoming them and making sure they feel comfortable are efficiently directed to the proper colleague to best assist them.
- Perform branch operations effectively while always following policies and procedures.
- Hold sole control of the vault entity and am responsible for ordering and maintaining proper cash values and balanced while properly following all bank policies.
- Proactive client outreach as well as educated referrals to colleagues when appropriate.
- Hold role of Culture Champion and help facilitate conversations about Chase opportunities and events.
- Educate clients about the use of self-service options.
- Worked effectively in fast-paced environments.
Education
BS - Nursing
Oakland University
12-2012
Skills
- Problem solving
- Multitasking
- Teamwork
- Strategic thinking
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Sales expertise
- Teller support
Timeline
Associate Banker - Float
JP Morgan Chase
06.2024 - Current
Associate Banker
JP Morgan Chase
08.2023 - 06.2024
BS - Nursing
Oakland University