Alyssa Bowman

• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Processed orders accurately using point-of-sale systems, ensuring timely service delivery.
• Maintained cleanliness and organization of dining area, promoting a welcoming environment for customers.
• Assisted in training new employees on customer service protocols and operational procedures.

• Delivered food and merchandise to customers efficiently and accurately while maintaining a high standard of customer service.

• Managed multiple orders simultaneously, optimizing routes and delivery times to maximize earnings and customer satisfaction.

• Handled customer inquiries, complaints, and special requests in a professional and courteous manner.

• Maintained a customer rating of 4.89% / 5-star average through consistent service quality and communication.

• Demonstrated strong time management, problem-solving, and independent decision-making skills in a fast-paced, on-demand environment.

• Managed inventory levels during deliveries by verifying load counts against shipping manifests.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
• Carefully cleaned ears and bathed animals.
• Successfully calmed anxious pets during the bathing process using proven soothing techniques.
• Maintaind cleanliness of the entire front and back of salon
• Key holder and open and closed spa

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Maintain a clean, well-stocked store environment.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires