ALYSSA BROWNELL
Sandusky,OH
Summary
Branch Operations Specialist with 8 years of banking experience, along with a total of 15 years of cash-handling and customer service experience. Works well independently, as well as with others in any type of situation.
Overview
16
16
years of professional experience
Work History
Cashier
Castalia Market
Castalia, OH
07.2024 - Current
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Handled product returns and exchanges in accordance with store policies.
Branch Operations Specialist
Civista Bank
Castalia, OH
01.2020 - Current
- Ordered and shipped cash weekly.
- Serviced and filled the ATM with deposits and cash flow.
- Placed service calls and followed up with broken equipment.
- Implemented compliance protocols to ensure adherence to regulatory standards and practices.
- Led training sessions for staff on operational procedures and customer service excellence.
- Coached team members on operations and front-line development.
- Audited cash machines, teller drawers, vault and ATM in accordance to company guidelines.
- Digital Banking Champion for the Castalia team.
- Trained new employees with frontline development in accordance to company guidelines.
Personal Banker
Civista Bank
11.2017 - 01.2020
- Greet customers and provide a welcoming atmosphere
- Make deposits and withdraw funds for customers
- Answer phone calls
- Resolve customer issue and concerns
- Monthly ordering of supplies
- Direct certain questions to the appropriate personnel
- Keep client information confidential
- Inform customers of new products and services
Manager
Golly Gee
03.2010 - 09.2018
- Cash handling
- Delegated work tasks
- Closed the store
- Handled customer complaints
- Trained new employees
- Kept store clean and sanitary
Sandwich Artist
Subway
10.2014 - 01.2018
- Ordered and shipped cash weekly.
- Serviced and filled the ATM with deposits and cash flow.
- Placed service calls and followed up with broken equipment.
- Implemented compliance protocols to ensure adherence to regulatory standards and practices.
- Led training sessions for staff on operational procedures and customer service excellence.
- Coached team members on operations and front-line development.
- Audited cash machines, teller drawers, vault and ATM in accordance to company guidelines.
- Digital Banking Champion for the Castalia team.
- Trained new employees with frontline development in accordance to company guidelines.
Education
Diploma of Distinction -
Huron High School
05.2014
Associate of Science Degree - Psychology
BGSU Firelands
12.2016
Skills
Adaptable
Quick Learner
Teamwork
Communication
Flexible
Self-Motivated
Responsible
Punctual
Timeline
Cashier
Castalia Market
07.2024 - Current
Branch Operations Specialist
Civista Bank
01.2020 - Current
Personal Banker
Civista Bank
11.2017 - 01.2020
Sandwich Artist
Subway
10.2014 - 01.2018
Manager
Golly Gee
03.2010 - 09.2018
Associate of Science Degree - Psychology
BGSU Firelands
Diploma of Distinction -
Huron High School