Alyssa Bucio
Houston
Summary
Dynamic and results-oriented professional with a proven track record at Walmart and Buffalo Wild Wings. Excelled in enhancing customer satisfaction and boosting restaurant revenue through effective problem-solving and upselling techniques. Skilled in teamwork, collaboration, and decision-making, fostering positive outcomes and workplace efficiency.
Overview
3
3
years of professional experience
Work History
Team Associate
Walmart
09.2023 - 10.2024
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Assisted customers in selecting merchandise best suited to needs.
- Worked different stations to provide optimal coverage and meet production goals.
Server Trainer
Buffalo Wild Wings
06.2021 - 09.2023
- Monitored new server performance and offered continuous support throughout training period.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Education
Associate of Applied Science - Criminal Justice
Sam Houston State University
Huntsville, TX05-2026
Skills
- Problem-solving
- Decision-making capacity
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Team Associate
Walmart
09.2023 - 10.2024
Server Trainer
Buffalo Wild Wings
06.2021 - 09.2023
Associate of Applied Science - Criminal Justice
Sam Houston State University