Kaitlyn Horton
Clinton,MS
Summary
Highly efficient college student well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated worker committed to contributing to facility success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Team Associate
Walmart
08.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Created appealing displays for routine arrangements and special promotions.
- Optimized workflow processes for improved efficiency and reduced operational costs.
Team Leader
ChickFilA
04.2020 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Leader
Smoothie King
06.2019 - 04.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored and guided employees to foster proper completion of assigned duties.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Engineering
Jackson State University
Jackson, MS05.2027
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2023
High School Diploma -
Clinton High School
Clinton, MS05.2021
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Patient Observation
- Compassionate Care
- Mobility Assistance
- Customer service focus
- Housekeeping standards
- Problem-solving skills
- Hospitality services
- Time Management
- Teamwork and Collaboration
- Computer Skills
- Phone and Email Etiquette
- Effective Planning
- Strategic Planning
- Conflict Management
- Team Supervision
- Guest Reception
- Administrative Skills
- Guest Registration
- Front Office Management
Vocational Summer Bible Study Teacher Assistant
During the summer I assist
Vacation Bible School
During the summer I assist adults that are over my local church Vacation Bible School program.
Timeline
Team Associate
Walmart
08.2022 - Current
Team Leader
ChickFilA
04.2020 - 08.2022
Team Leader
Smoothie King
06.2019 - 04.2020
Bachelor of Science - Engineering
Jackson State University
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Clinton High School