Alyssa Bunnell
Cornish Center,NH
Summary
Dedicated and detail-oriented professional with experience in financial services, healthcare, and member support. Proven ability to manage sensitive information, maintain regulatory compliance, coordinate complex processes, and deliver exceptional customer service in fast-paced environments. Skilled in communication, documentation, problem-solving, and building positive relationships with clients, patients, and members. Recognized for strong organizational abilities, accuracy, and a commitment to helping individuals navigate important financial, healthcare, and service-related needs with professionalism and compassion.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Member Service Representative
CCBA
Lebanon, NH
08.2024 - Current
- Assisted members with account inquiries and service requests effectively.
- Educated members on available products and services to enhance satisfaction.
- Processed member transactions accurately using customer management systems.
- Maintained up-to-date knowledge of company policies and procedures for compliance.
- Trained new staff on customer service protocols and operational procedures.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Licensed Nursing Assistant
Dartmouth-Hitchcock Medical Center
Lebanon, NH
04.2024 - Current
- Assisted nursing staff in daily patient care activities and hygiene routines.
- Monitored vital signs and reported changes to the healthcare team promptly.
- Supported patients with mobility and rehabilitation exercises as directed by nurses.
- Maintained cleanliness and safety standards in patient rooms and common areas.
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients to address their needs and concerns.
- Provided emotional support to patients and their families during difficult times.
- Ensured that all equipment used was properly maintained and functioning correctly.
- Conducted medical assessments and reported changes in health status to the nursing staff.
- Provided direct patient care, including bathing, feeding and dressing.
- Assisted with transferring patients from bed to wheelchair or gurney as necessary.
- Supported children during medical procedures, providing comfort and reassurance.
- Ensured compliance with all relevant policies and procedures related to the care of pediatric patients.
- Utilized computer systems to document patient information accurately and timely.
- Assisted in preparing rooms for examination procedures such as cleaning equipment between exams.
- Assisted nursing staff in providing age-appropriate care to pediatric patients.
Mortgage Loan Processor
Mascoma Bank
Lebanon, New Hampshire
03.2021 - Current
- Reviewed loan applications for accuracy and completeness.
- Coordinated with clients to gather necessary documentation.
- Communicated with underwriters on loan status and requirements.
- Managed loan processing timelines to ensure timely closings.
- Prepared and maintained mortgage files in compliance with regulations.
- Collaborated with real estate agents to facilitate smooth transactions.
- Assisted team members with complex loan scenarios and solutions.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services, streamlining the process for timely loan approvals.
- Provided customer service by responding to inquiries regarding loan status.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Communicated with customers throughout origination to closing, ensuring clarity on loan status and next steps.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Maintained accurate records in accordance with company policy and procedures.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Assessed credit reports to determine eligibility for mortgage loans.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Developed training materials for staff on system usage and best practices.
- Implemented process improvements that streamlined workflows, contributing to increased team efficiency.
- Resolved conflicts within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Paralegal
Hughes Atwood & Mullaly PLLC
Lebanon, NH
07.2016 - 03.2021
- Drafted legal documents, including pleadings and contracts, under attorney supervision.
- Conducted legal research for case preparation and client consultations.
- Assisted attorneys during trials by preparing exhibits and managing evidence.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Communicated with clients to gather information and provide case updates.
- Managed scheduling of court dates, hearings, and attorney meetings effectively.
- Organized and maintained case files for efficient access and retrieval.
- Coordinated with external vendors to obtain necessary documents and evidence.
Education
Licensed Nursing Assistant - Licensed Nursing Assistant
LNA Health Careers
Claremont, NH 10.2023 - 12.2023
Bachelor of Science - Nursing
Keene State College
Keene, NH 08.2012 - 05.2014
Fall Mountain Regional High School
Langdon, NHSkills
Detail-oriented professional experienced in financial services, healthcare, and member support Manages sensitive information, ensures regulatory compliance, and coordinates complex processes while delivering exceptional customer service Skilled in communication, documentation, and problem-solving, fostering positive relationships with clients and members Committed to helping individuals navigate financial and healthcare needs with professionalism and compassion
Detail-oriented professional experienced in financial services, healthcare, and member support Manages sensitive information, ensures regulatory compliance, and coordinates complex processes while delivering exceptional customer service Skilled in communication, documentation, and problem-solving, fostering positive relationships with clients and members Committed to helping individuals navigate financial and healthcare needs with professionalism and compassion
Affiliations
- Paddle boarding
- Hiking
- Traveling
- Biking
- Cooking
Timeline
Member Service Representative
CCBA
08.2024 - Current
Licensed Nursing Assistant
Dartmouth-Hitchcock Medical Center
04.2024 - Current
Licensed Nursing Assistant - Licensed Nursing Assistant
LNA Health Careers
10.2023 - 12.2023
Mortgage Loan Processor
Mascoma Bank
03.2021 - Current
Paralegal
Hughes Atwood & Mullaly PLLC
07.2016 - 03.2021
Bachelor of Science - Nursing
Keene State College
08.2012 - 05.2014
Fall Mountain Regional High School