Alyssa Burks
Land O Lakes,Florida
Summary
Results-driven sales manager with a strong track record of exceeding targets and delivering exceptional customer service. Experienced in managing operations, developing effective sales strategies, and leading teams to success. Proficient in balancing priorities, generating performance reports, and boosting productivity. Seeking to leverage these skills in a sales management role to drive growth and achieve strategic objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager/General Manager in Training
The Connor Group
04.2024 - 08.2024
- Exceeded monthly sales quotas by 41% through proactive client engagement and tailored sales strategies
- Managed and mentored a team of sales associates and maintenance staff, conducting daily productivity meetings to ensure goal alignment and effective daily planning
- Performed follow-up calls post-property tours to understand and overcome objections, aiming to convert leads into leases
- Executed the full property presentation process, including leading tours, responding to inquiries, and highlighting key features and benefits
- Addressed and resolved resident complaints effectively and managed work order processing efficiently
- Analyzed market trends and competitor activities to adjust sales strategies and capitalize on new opportunities
- Generated comprehensive sales reports and forecasts for management review on a daily, weekly, and monthly basis
- Established property objectives and set apartment rates to achieve desired occupancy rates and meet monthly revenue goals
- Managed parts inventory and ordered supplies through vendors based on weekly work order demand, ensuring cost control and adherence to budget
General Manager
Landscape Creations Nursery
05.2014 - 01.2024
- Oversaw daily operations of a busy plant nursery, including sales, inventory, purchasing, merchandising, product education, maintenance, administration, budgeting, customer accounts, AP/AR, payroll, workers' comp, insurance audits, marketing, communications, and staff management.
- Increased revenue by 46% over 3 years and retail revenue by 148% from the lowest month in 42 years through effective marketing and sales strategies.
- Managed the full sales process, including lead generation, business development, product education, pricing, negotiations, and customer relationship management.
- Delivered effective sales presentations and marketing strategies to enhance market share and visibility.
- Developed and implemented internal SOPs, KPIs, and change management initiatives in response to market trends, economic conditions, and industry innovations.
- Supervised staff and provided cross-functional training in customer service, sales, and operations.
- Resolved complex customer and operational issues efficiently, building strong relationships with customers, colleagues, and leadership.
Education
Bachelor of Science in Biomedical Sciences -
University of South Florida
Tampa, FL01.2020
Associate of Arts -
St. Petersburg College
Clearwater, FL01.2019
Skills
- B2B & B2C Sales
- Product Management
- Business Development
- Staff Supervision & Training
- Process Improvement
- Account & Relationship Management
- Operations Management
- Communication & Collaboration
- Marketing & Social Media
- Data Analysis & Reporting
- CRM & Data Management
- Pricing Strategy
Certification
Certified Phlebotomy Technician (CPT), E9R6Z4L5
Graduate of National Association of Pharmaceutical Sales Representatives' Pharmacology/Pharmaceutical Sales Training program Training program CNPR Number: 715172024
Affiliations
- Member of National Society of Leadership and Success
- Member of the National Association of Pharmaceutical Sales Representatives
- Friends of Joshua House – Volunteer
Timeline
Sales Manager/General Manager in Training
The Connor Group
04.2024 - 08.2024
General Manager
Landscape Creations Nursery
05.2014 - 01.2024
Bachelor of Science in Biomedical Sciences -
University of South Florida
Associate of Arts -
St. Petersburg College
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