THOMAS BLAKLEY
Niskayuna
Summary
Knowledgeable Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
21
21
years of professional experience
Work History
Sales Manager
Raymour & Flanigan
Niskayuna, NY
05.2026 - Current
- Developed and executed sales strategies to drive revenue growth.
- Trained and mentored sales team on product knowledge and customer engagement techniques.
- Analyzed market trends to identify new business opportunities and enhance competitive positioning.
- Collaborated with cross-functional teams to optimize inventory management and improve customer satisfaction.
- Monitored key performance indicators, providing insights for continuous improvement initiatives.
- Fostered strong relationships with clients, enhancing loyalty and repeat business opportunities.
- Led regular training sessions to improve team effectiveness and ensure alignment with corporate goals.
- Increased sales revenue by developing and implementing effective sales strategies.
Hybrid Home Furnishing and Sleep Consultant
Raymour & Flanigan
Latham, NY
05.2024 - Current
- Consistently achieved and exceeded monthly sales targets by delivering personalized home furnishing and sleep system solutions, resulting in a 48.54% closing ratio and ranking 4th among 40 consultants in the Albany region.
- Managed and grew a robust pipeline of prospects and existing customers through diligent follow-up via calls, emails, and personalized outreach to drive both in-store and online sales.
- Identified and pursued B2B sales opportunities, initiating contact with local businesses to expand the company’s client base.
- Utilized consultative selling techniques to assess customer needs, recommend tailored product solutions, and close high-value sales, contributing to a projected $1.5 million in annual revenue for 2025.
- Maintained accurate records of customer interactions and sales activities to ensure seamless service delivery, repeat business, and sustained client relationships.
Sales Lead
Raymour & Flanigan
Latham, NY
01.2026 - 05.2026
- Led sales team to exceed targets through strategic coaching and performance management.
- Developed training programs to enhance team knowledge of product features and benefits.
- Analyzed customer feedback to optimize sales strategies and improve service delivery.
- Fostered relationships with key clients, enhancing loyalty and driving repeat business.
- Utilized CRM systems to track sales activities and monitor team performance effectively.
Contract Management Specialist Trainee 2
NYS Office of Mental Health
Albany, NY
02.2023 - 11.2024
- Reviewed, processed, and managed contracts for state-operated mental health facilities, ensuring compliance with procurement policies and regulations.
- Collaborated with program managers and stakeholders to gather and verify essential contract documentation, supporting the accurate and timely execution of agreements.
- Oversaw bid and procurement processes for new contracts, demonstrating attention to detail and organizational skills critical to vendor and partner negotiations.
- Maintained contract records and correspondence through shared mailboxes and electronic systems, ensuring data integrity.
- Utilized the Statewide Financial System (SFS) for contract entry, approval routing, and financial tracking to support operational efficiency and accountability.
Contract Management Specialist Trainee 1
NYS Department of State
Albany, NY
07.2022 - 02.2023
- Reviewed, processed, and tracked legislative member item contracts to ensure accuracy, compliance, and timely execution.
- Engaged with program areas to collect necessary documentation and clarify contract requirements, fostering strong internal stakeholder relationships.
- Processed payment vouchers and ensured accurate entry of financial and contract data into the Statewide Financial System (SFS), supporting fiscal accountability.
- Managed shared mailboxes to coordinate contract communications and maintain organized records of contract status and correspondence.
- Maintained integrity and accuracy of contract files and payment records in electronic systems to ensure seamless audit readiness and transparency.
Business Service Center Representative 2 (HCM Transaction & Salary Calculations)
NYS Office of General Services
Albany, NY
01.2018 - 07.2022
- Served as a key liaison to agency HR partners, providing guidance on complex human capital transactions via email, ticketing systems, and phone support.
- Processed a variety of HR actions including appointments, salary calculations, and status changes in HCM, NYSTEP, and Payserv systems, ensuring compliance with state regulations.
- Supervised and mentored a junior staff member, providing training and oversight to ensure transactional accuracy.
- Led monthly approver meetings, developing agendas and materials to improve communication and streamline transactional workflows across agencies.
- Analyzed employee records in NYSTEP and Payserv to resolve issues and advise agency HR contacts on appropriate procedural steps.
Senior Employment Security Clerk
NYS Department of Labor
Albany, NY
12.2008 - 01.2018
- Provided high-quality customer service by handling inbound inquiries from unemployed claimants and employers regarding unemployment insurance claims.
- Resolved claimant and employer issues by researching cases, processing grievances, and ensuring adherence to department policies and procedures.
- Drafted clear and accurate written responses to claimant and employer emails to address concerns and communicate resolutions.
- Coordinated the preparation and distribution of required documentation to support claim determinations and appeal processes.
- Maintained detailed records of all interactions to ensure case accuracy, compliance, and efficient resolution tracking.
Sales Representative
Verizon Wireless
Rotterdam, NY
08.2005 - 12.2008
- Delivered personalized sales consultations to customers, identifying their wireless communication needs and recommending tailored product and service solutions.
- Consistently met or exceeded sales targets by promoting new devices, data plans, and value-added services to both new and existing customers.
- Built and maintained strong customer relationships to drive repeat business and referrals, contributing to overall store performance.
- Handled customer inquiries, resolved service-related issues, and provided post-sale support to ensure high levels of satisfaction.
- Maintained up-to-date knowledge of product offerings, promotions, and technology advancements to effectively advise customers.
Education
Associate of Applied Science - Business Administration
Hudson Valley Community College
Troy, NY05.2027
Skills
- B2B & B2C Sales
- Sales Strategy Development
- Territory & Account Management
- Client Relationship Management
- Consultative Selling Techniques
- Prospecting & Lead Generation
- Contract Negotiation & Management
- Customer Retention Strategies
- Performance Metrics & Quota Achievement
- Retail Operations Management
- Staff Training & Leadership
- Team Collaboration & Supervision
- Communication & Interpersonal Skills
- Problem Resolution & Decision Making
- Organizational & Time Management
- Budgeting & Financial Oversight
- Stakeholder Engagement
- Event Planning & Coordination
- Community & Volunteer Leadership
- Conflict Resolution
- Data Entry & Records Management
- Process Improvement
- Recruitment Strategy Development
- Candidate Screening & Evaluation
- Microsoft Office Suite
- Ability to drive revenue growth through consultative selling in both business-to-business and business-to-consumer markets
- Expertise in building, maintaining, and expanding client relationships to ensure satisfaction and repeat business
- Skilled in developing and executing sales plans to meet and exceed performance targets
- Experience mentoring and guiding team members to achieve individual and group objectives
- Adept at overseeing contract processes, ensuring accuracy, compliance, and favorable terms
- Experience identifying, attracting, and engaging top talent to fulfill organizational staffing needs; knowledgeable in candidate screening, interviewing, and onboarding best practices
- Effective in identifying and qualifying new business opportunities to expand market reach
- Strong verbal and written communication abilities with a talent for engaging stakeholders at all levels
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales presentations
- Client relationship management
- Positive and upbeat
- Sales process
- Sales tracking
Accomplishments
Achieved 2025 Presidents Club champion status by delivering $1.75 million dollars in sales my first year on the sales floor.
On pace to deliver $2.1 Million in sales for 2026.
Timeline
Sales Manager
Raymour & Flanigan
05.2026 - Current
Sales Lead
Raymour & Flanigan
01.2026 - 05.2026
Hybrid Home Furnishing and Sleep Consultant
Raymour & Flanigan
05.2024 - Current
Contract Management Specialist Trainee 2
NYS Office of Mental Health
02.2023 - 11.2024
Contract Management Specialist Trainee 1
NYS Department of State
07.2022 - 02.2023
Business Service Center Representative 2 (HCM Transaction & Salary Calculations)
NYS Office of General Services
01.2018 - 07.2022
Senior Employment Security Clerk
NYS Department of Labor
12.2008 - 01.2018
Sales Representative
Verizon Wireless
08.2005 - 12.2008
Associate of Applied Science - Business Administration
Hudson Valley Community College
Additional Information
- Leadership & Volunteer Experience
- South Colonie Board of Education — Member (2023 – Present)
- Colonie Junior Raiders — Commissioner of Football (2012 – 2024)
- Colonie Little League — Vice President of Information (2012 – 2024)
- Colonie Football Booster Club — Treasurer (2016 – 2024)
- Provided governance, operational leadership, and financial management for local youth sports organizations.
- Led fundraising efforts, managed budgets, and oversaw day-to-day activities impacting hundreds of families.
- Coordinated communications, event planning, and volunteer recruitment for multiple community programs.