Alyssa Burrell
Somerset
Summary
Human Resources professional with proven track record in optimizing HR processes and fostering positive employee relations. Adept at managing recruitment, onboarding, and benefits administration while ensuring compliance with company policies. Strong focus on team collaboration, responding to changing needs, and delivering impactful results. Skilled in conflict resolution, employee engagement, and HRIS systems. Reliable and adaptable, bringing results-driven approach to support organizational goals.
Overview
5
5
years of professional experience
Work History
HR Support Specialist
Oaks Integrated Care
12.2024 - Current
- Collaborate directly with the CHRO to support daily HR operations and strategic initiatives.
- Coordinate and maintain accurate, confidential employee and candidate data across HR systems in compliance with internal policies and regulatory requirements.
- Manage HR email inboxes and personnel files, ensuring timely and organized correspondence, documentation, and data integrity.
- Conduct preliminary investigations and compile documentation for employee relations matters, ensuring professionalism and confidentiality throughout the process.
- Support end-to-end onboarding and offboarding processes, including document preparation, system access coordination, and employee record management.
- Review and process PAFs, ensuring accuracy and compliance with HR policies and deadlines.
- Answer employee calls and inquiries through the HR support line, providing timely responses regarding benefits, policies, and general HR information.
- Handle unemployment mail by responding to inquiries and completing required forms online in accordance with state and employer procedures.
- Assist with training coordination and compliance tracking through the Learning Management System (LMS) and other internal HR platforms.
- Provide administrative and operational support across HR functions, including scheduling, meeting facilitation, and document preparation.
- Support HR reporting, data analysis, and compliance documentation for audits and projects.
- Collaborate with HR team members and cross-functional departments to support company-wide HR initiatives in a fast-paced, dynamic environment.
Patient Service Representative
Robert Wood Johnson Medical Group
10.2021 - 12.2024
- Managed a high-volume caseload of patient appointments, medical records, and administrative tasks, achieving a 30% improvement in appointment scheduling accuracy and a 25% reduction in administrative errors.
- Served as the first point of contact for patients, visitors, and staff, ensuring professional and courteous communication.
- Led an office of 10+ employees during the transition to a new electronic health record system.
- Handled office operations: ordered and stocked supplies, coordinated staff lunches, and maintained organization.
- Managed a multi-line phone system (avg. 60+ calls/day) with a 20% reduction in missed or mishandled calls.
- Collaborated with team members to streamline processes and improve office efficiency.
Education
B.S. - Labor and Employment Relations
Rutgers University
New Brunswick, NJ05-2027
Skills
- HR Operations
- Data Management
- Confidential Records Handling
- Onboarding & Offboarding
- HR Reporting Support
- Employee Relations Support
- Benefits Administration Support
- LMS Coordination
- Microsoft Excel & Office Suite
- Cross-Functional Collaboration
Websites
Interests
Analyzing Employment Law, Traveling, Engaging in Volunteer Work, Pursuing Professional Development, Diversity and Inclusion
Timeline
HR Support Specialist
Oaks Integrated Care
12.2024 - Current
Patient Service Representative
Robert Wood Johnson Medical Group
10.2021 - 12.2024
B.S. - Labor and Employment Relations
Rutgers University