Alyssa Burton
Summary
Talented insurance professional with over a decade of experience and expertise in the commercial auto insurance industry. Strong statistical analysis, quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss.
Overview
13
13
years of professional experience
Work History
Corporate Fleet Underwriter
GEICO
Frederciskburg, VA
10.2023 - Current
- Underwrite all major functions of GEICO's fleet by using sound underwriting judgement, while adhering to company policies and state regulations.
- Manage in excess of 120 policies that insure over 2,400 GEICO owned vehicles and employees.
- Set premiums and manually renew policies.
- Process endorsements such as vehicle and coverage changes.
- Complete annual review of drivers and communicate any concerns to management, in the form of a warning or denial of driving privileges.
- Monitor driver summon notices and claims.
- Review new hire applications to approve or deny access to company vehicles.
- Complete premium audits and communicate to accounts receivable any findings to ensure checks and balances.
- Manually generate policy documents such as ID Cards to provide to the fleet coordinators to ensure drivers have readily available.
- Ensure option forms are signed and on file, to remain in compliance and have readily available for any claim purposes.
Underwriter II
GEICO
Fredericksburg, VA
10.2017 - 10.2023
- Analyzed risk to adhere to underwriting standards to drive risk selection and profitability.
- Utilized diverse data tools and processes to analyze, interpret and manage data.
- Processed renewals by reviewing premium history, claims history and company financial condition to determine action.
- Used data analytics and pricing tools to price policies and identify actionable insights for customers.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Worked with colleagues to review, accept or deny new and renewal business.
- Identified as the number 1 underwriter out of 30 associates at the end of the 1st rating period of 2022, January-July.
- Trained colleagues on new and/or updated handling for procedures.
- Performed additional projects outside of normal responsibilities to include system corrections, testing, transferred current book of business to new product, remediation and compliance reviews.
Service Coach
GEICO
Fredericksburg, VA
12.2015 - 10.2017
- Oversaw team of 10 insurance service agents, providing support and insight to deliver high level of service to customers.
- Explained goals and expectations required of associates.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Monitored agents recorded and live calls for quality and assurance to determine trends.
- Coached associates to improve results and move forward from performance improvement plans.
- Tracked agent performance and held accountable through coaching plans.
- Trained both new and tenured associates on new and/or updated company procedures.
Performance Monitoring Analyst
GEICO
Fredericksburg, VA
02.2014 - 12.2015
- Scored calls and identified trends for commercial auto service agents to provide feedback to improve company performance.
- Managed weekly calibration sessions with associates and management.
- Compiled data to provide reports to management on department quartiles, along with monthly and YTD results.
- Handled reporting and communicated to department on a monthly basis, who was on track for the company's Directors Club.
- Provided training to department coaches and supervisors to become certified to monitor calls.
Commercial Insurance Agent
GEICO
Fredericksburg, VA
09.2011 - 02.2014
- Analyzed customer needs and provided best options, upselling products and services.
- Developed appropriate quotes based on risk information.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Developed appropriate quotes based on risk information.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Maintained and consistency met goals exceeding company standards in customer interaction, quality of work and calls handled.
- Assisted colleagues as a management selected, peer mentor, providing support answering questions and providing guidance when needed to colleagues.
- Worked with management as a team ambassador to provide feedback on areas of improvement for department.
- Achived associtae of the quarter during the 4Q2013.
Education
Associate of Applied Science - Business Administration
Germanna Community College
Fredericksburg, VA05.2022
Timeline
Corporate Fleet Underwriter
GEICO
10.2023 - Current
Underwriter II
GEICO
10.2017 - 10.2023
Service Coach
GEICO
12.2015 - 10.2017
Performance Monitoring Analyst
GEICO
02.2014 - 12.2015
Commercial Insurance Agent
GEICO
09.2011 - 02.2014
Associate of Applied Science - Business Administration
Germanna Community College