Alyssa Carlson
Kent,WA
Summary
Hardworking hugely motivated professional eager to lend combined knowledge and skills to enhance business performance. Operated well in both individual and team capacities. Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service values.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2024 - Current
- Built strong relationships with regular and new costumers by providing friendly, personalized service.
- Assisted with opening and closing tasks such as setting up pastry case, restocking sandwiches brewing new coffees and teas, cleaning coffee machines, and counters.
- Sampled new Holidays drinks for customers in the lobby and drive-thru.
Bakery Manager
Nothing Bundt Cakes
03.2021 - 08.2024
- Managed a team of 26 employees while training new hires in baking, frosting, guest service representative, and dishwashing.
- Created weekly schedules with updates around the bakery.
- Ensure compliances with local health codes and allocable law governing the bakery industry.
- Managed labor to maximize profitably.
- Resolved customer complaints properly and professionally
- Created thorough opening and closing procedures and managed bank deposits.
- created weekly inventory stock and ordered accordingly while checking expiration fates of all food items.
Assistant Store Manager
Journeyz
06.2018 - 03.2021
- Assisted with training staff on all internal operation functions.
- Demonstrated ability to manage and motivate staff to achieve sale targets
- Highlighted sale items and promotion with proper signage and displays.
Education
High School Diploma -
Kentwood High School
Covington WASkills
Reliable
Coachable
Multitasking Abilities
Inventory and Stocking
Employee Training
Excellent Communication
POS Terminal Operation
Team Player
Sanitation Proceduers
Certification
- ServSafe Certificate
- Food Handlers Card
Languages
American Sign Language - Conversational
Timeline
Barista
Starbucks
08.2024 - Current
Bakery Manager
Nothing Bundt Cakes
03.2021 - 08.2024
Assistant Store Manager
Journeyz
06.2018 - 03.2021
High School Diploma -
Kentwood High School