Alyssa Carrell
Kiowa,OK
Summary
Proven track record in enhancing guest satisfaction at Candlelight Inn and Suites through exceptional customer service and maintaining high safety standards. Skilled in Microsoft Office and problem-solving, adept at fostering positive guest relations and teamwork. Achieved notable improvement in efficiency and guest experience.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Clerk/ Housekeeping
Candlelight Inn and Suites
05.2023 - 01.2024
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Delivery Driver
DoorDash
09.2018 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Veterinary Technician
Sewell Animal Hospital
06.2014 - 08.2018
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Restrained animals to protect veterinarians from potential harm.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Education
No Degree - Wildlife Biology, Physics
Oklahoma State University
Stillwater, OK 05.2001 -
High School Diploma -
Mcalester High School
Mcalester, OK 05.2001 -
Skills
Customer Service
Microsoft Office
Payment handling
Guest Relations
Reservation Management
Basic accounting
Supply Stocking, Cleaning and Housekeeping
Welcoming guests
Teamwork and Collaboration
Problem-solving skills
Computer Skills
Timeline
Hotel Front Desk Clerk/ Housekeeping
Candlelight Inn and Suites
05.2023 - 01.2024
Delivery Driver
DoorDash
09.2018 - 05.2023
Veterinary Technician
Sewell Animal Hospital
06.2014 - 08.2018
No Degree - Wildlife Biology, Physics
Oklahoma State University
05.2001 -
High School Diploma -
Mcalester High School
05.2001 -
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