Alyssa Carroll
Biolife Plasma Services
Loves Park,IL
1
Certification
14
years of professional experience
Compassionate healthcare professional committed to enhancing patient care through collaboration with medical staff. Adapts to evolving patient needs while delivering high-quality outcomes. A reliable team player who contributes to overall team success, ensuring optimal patient experiences.
Work History
Senior Phlebotomist
1 Year 2 Months- Supervised blood and plasma collection procedures, ensuring compliance with safety protocols and regulatory standards.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during plasma collection procedures.
- Improved safety standards through consistent adherence to infection control protocols and proper disposal of hazardous materials.
- Conducted weekly and monthly equipment maintenance checks and morning calibrations contributing to optimal functionality and performance.
- Supervised blood collection procedures, ensuring compliance with safety protocols and regulatory standards.
- Implemented quality control measures to maintain accuracy in blood testing and processing.
- Developed efficient workflows to reduce patient wait times during plasma donation processes.
- Collaborated with medical staff to address patient concerns, enhancing overall donor experience.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
Patient Care Technician/Clinic Lead
2 Years- Documented vital signs and reported abnormalities to PA/NPs, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted providers with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Patient Care Coordinator
2 Years 7 Months- Established strong work network by building professional relationships with physicians and fellow employees.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Explained policies, procedures and services to patients.
- Scheduled and confirmed appointments.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Signed for packages, recorded deliveries and distributed to personnel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Sanitized frequented areas and equipment using approved supplies.
Opening Coordinator
3 Years 5 Months- Achieve sales goals and business objectives by motivating staff and promoting limited time offers.
- Maintain relationships with guests through active engagement, issue resolution and social skills.
- Mentor newly hired staff in upselling techniques to improve sales expertise.
- Train, supervise and motivate the team to provide knowledgeable and fast service to every guest.
- Organize operations and improve employee focus and productivity by prioritizing tasks prior to start of each shift.
- Deliver empathy and persuasive negotiation talents to promote memorable customer experience.
- Process credit card payments and count back change and currency with accuracy.
- Guide and support staff members to consistently achieve team and personal goals.
- Direct staff to maintain quality shifts.
- Counted and balanced registers.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Birthday Coordinator
8 Years 10 Months- Engage with children to maintain safety and interest in activities during parties.
- Respond to questions, complaints and conflicts quickly and thoroughly.
- Greet guests in a friendly and professional manner to promote positive, memorable experiences.
- Facilitate and supervise birthday party activities, including games, prizes, gifts and cake.
- Recommend money-saving strategies for party packages.
- Collect information to ensure guest satisfaction.
Personal Shopper
5 Months- Choose top-quality items to fulfill customer orders.
- Bag groceries carefully to keep products in perfect condition, separate fragile products and keep frozen and perishable foods cold or fresh.
- Follow application instructions closely to minimize errors.
- Complete pickup and shopping orders for customers.
- Assist customers by finding needed items and checking inventory for items at other locations.
- Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
- Organize and separate orders based on order number.
Direct Support Professional
11 Months- Prevented patient injuries by providing appropriate supports.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Documented current patient information to update supervising nurse, including vital signs, behaviors and eating habits.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Documented client progress in charts and logbooks.
- Improved patient daily living through compassionate care.
- Monitored client's well-being, safety and comfort under direction of physician.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Engaged with patients and families, providing emotional support and instruction in adaptation to disability or illness.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors and eating habits.
Sanitation Worker
3 Months- Utilized Personal Protective Equipment correctly.
- Stocked supplies in restroom and other stations throughout buildings.
- Cleaned restroom, kitchen, break room and locker room areas effectively and efficiently.
- Sanitized floors and walls to protect workers and customers.
- Complied with company policies regarding safe storage of chemicals.
- Monitored inventory of cleaning products and reordered as needed.
Education
High School Diploma
Associate of Science - Nursing
- Dean's List Fall Quarter 2025
- Dean's List Winter Quarter 2025
- Dean's List Summer Quarter 2026
Skills
Venipuncture expertise
Appointment scheduling and confirmation
Guest relations
CPR certified
Adaptable to change
Issue and conflict resolution
Policy adherence
Insurance practices
Team leadership
Hospitality services
Regulatory compliance
Vital signs monitoring
Certification
CPR Certified
Timeline
Senior Phlebotomist
Biolife Plasma Services
06.2025 - CurrentRead More
Patient Care Technician/Clinic Lead
PIC/Wellnow
05.2023 - 05.2025Read More
Patient Care Coordinator
Physicians Immediate Care
10.2020 - 05.2023Read More
Personal Shopper
Walmart
05.2020 - 10.2020Read More
Direct Support Professional
Walter Lawson Children's Home
11.2019 - 10.2020Read More
Sanitation Worker
Cintas
08.2019 - 11.2019Read More
Opening Coordinator
CEC Entertainment
11.2017 - 04.2021Read More
Birthday Coordinator
CEC Entertainment
06.2012 - 04.2021Read More
Penn Foster High School
High School Diploma
Read More
Rasmussen University
Associate of Science from Nursing
Read More