Alyssa Casto
West Jefferson,United States
Summary
Experienced healthcare professional with a strong track record in ensuring smooth patient admissions and registration processes. Collaborative team player consistently achieving organizational goals and adapting to changing needs. Proficient in patient communication, insurance verification, and data management, providing reliable support in fast-paced environments. Recognized for maintaining high standards and consistently delivering results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Technician
Madison Health
01.2020 - Current
- Gather and validate personal information, ensuring accuracy for admissions and outpatient procedures.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Maintained accurate patient records with diligent data entry and attention to detail.
Shift Manager
McDonald's
01.2014 - Current
- Managed budgetary constraints effectively, allocating funds appropriately across various departments based on prioritized needs assessment.
- Oversaw food preparation and monitored safety protocols.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
CPC-A - Medical Coding
AAPC
06-2024
High School Diploma -
West Jefferson High School
West Jefferson, OH05-2017
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- HIPAA compliance
- Medical terminology
- Healthcare systems navigation
- Insurance billing
- 50 WPM typing speed
- Phone and email etiquette
- Knowledge of Epic Systems software
Certification
- Certified Professional Coder - Apprentice (CPC-A) - American Academy of Professional Coders (AAPC).
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Patient Access Technician
Madison Health
01.2020 - Current
Shift Manager
McDonald's
01.2014 - Current
CPC-A - Medical Coding
AAPC
High School Diploma -
West Jefferson High School
Similar Profiles
Mistie WarnockMistie Warnock
Public Health Aide at Madison HealthPublic Health Aide at Madison Health
Georgie WheelerGeorgie Wheeler
Intern at Madison HealthIntern at Madison Health
Shevy MillerShevy Miller
Med/Surg Licensed Practical Nurse (LPN) at Madison HealthMed/Surg Licensed Practical Nurse (LPN) at Madison Health